1. > Homepage
  2. Customer Services
  3. > Collection Delivery Options

Collection Delivery Options

For those of you with your tinsel in a tangle over this year's Christmas gifts, order right up until 7pm Tuesday 23rd December for collection before Christmas.

During the Christmas & New Year period, our delivery propositions may change. When you check out you’ll be given all available delivery options to choose from.

Mobile Main Menu
Cut Off times for Christmas Delivery
Standard 7pm Thurs 18th Dec
Next day 7pm Mon 22nd for delivery Tues 23rd
New! Pre - 9AM 7pm Mon 22nd for delivery Tues 23rd
Nominated day 7pm Sun 21st for delivery Tues 23rd
Evening (midnight cut-off service) Midnight Mon 22nd for Tues 23rd Evening delivery
Buy and Collect Mainland stores 7pm Tues 23rd for delivery Wed 24th
Buy and Collect Belfast and Dundrum 7pm Mon 22nd for delivery Wed 24th
Collect+ Currently Unavailable
Sameday Tues 23rd Dec for Tues 23rd Dec
Buy & Collect Free Order by 7pm Available in-store from noon the next day More

You can buy online and then collect your order from any House of Fraser store.

Price Free
Delivery:

Order before 7pm for collection in-store from 12 noon the next day

Items will be delivered Monday - Sunday

Exclusions

  • If you are collecting from our Belfast or Dundrum store, you will need to allow up to 48 hours for delivery
  • The Buy & Collect service is available for most, but not all, items online. Please check the individual product page(s) to see whether the item is available for this service.

How to Use Buy & Collect

  1. Place your order online.Order by 7pm and your order will be available to collect in-store from 12 noon the following day. If you place your order after 7pm, it will be available for collection the day after tomorrow (i.e. an order placed after 7pm on Monday will be available for collection from 12 noon on Wednesday).
  2. We will let you know when your parcel arrives in your chosen store.We will send you a text message and email when your items are ready for collection at your chosen store.
  3. Go to the Buy & Collect desk to pick up your Order.When you arrive in-store, please go to the Buy & Collect desk to pick up your order. Details of where to find it can be found on our store pages or simply ask a member of staff in-store.
  4. IMPORTANT! What to bring when collecting:
    • A copy of your confirmation, despatch, or ready for collection email, or your ready for collection text.
    • The card that you used to purchase the items, or photographic ID (a driving license or passport).
    • If your order contains age-restricted product (e.g. alcohol), then you must bring proof of ID. We operate a Think 21 policy in our English, Welsh and Irish stores and a Think 25 policy in our Scottish stores. If you are lucky enough to look under this age, please do not be offended if a member of staff asks you for proof that you are over 18.

Someone Collecting on Your Behalf

If you would like someone else to collect the order on your behalf, they must bring the items listed above to the Buy & Collect desk with your written permission. If your order contains age-restricted product (e.g. alcohol), the person collecting must be over the relevant age.

Collect Within 7 Days

If, for any reason, you are unable to collect your order when it’s ready, please contact the store to arrange an alternative date for collection. We will keep your order at your chosen store for seven days from the date of delivery to the store.

After this period, you will be contacted to extend the collection date or to have a refund via your original method of payment and the item/s returned to our warehouse.

Standard Delivery Free Or £3 on orders under £50 Delivered within 5-7 working days Mon-Fri More
Price £3 or FREE when you spend £50 or more *
Delivery: Items will be delivered in 5-7 working days (Monday - Friday)

Includes delivery to the Scottish Highlands and Islands and the British Forces Post Office (BFPO).

Exclusions

  • Larger items (e.g. furniture) are not available as part of this offer. Please refer to items requiring special delivery for further details.
  • Free delivery is not available when you purchase from third party websites accessed via the House of Fraser website, unless otherwise stated.
Nominated Day £6 Order by 7pm Delivered 8am-8pm Mon-Fri, 8am-2pm Sat, 9am-6pm Sun. More
Price £6
Delivery:

Order before 7pm for delivery tomorrow

Items will be delivered between 8am and 8pm (Monday - Friday), 8am and 2pm (Saturday), 9am - 6pm Sunday. We are not able to give you a specific delivery time.

Exclusions Excludes certain UK islands, Scottish Highlands and Islands, and BFPO.

Nominated Day delivery is not available to the following postcodes:

AB30-AB31, AB33-AB39, AB41-AB43, AB44-AB45, AB51-AB56, AB63, BT1-BT99, DD8-DD10, FK8-FK21, HS1-HS9, IV1-IV36, IV40-49, IV51-56, IV63, KA27-KA28, PH10-PH11, PH13-PH14, PH17-PH26, PH30-PH44, PH49-PH50, TD15, TR21-TR25, KW1-KW36, PA20-PA50, PA60-PA78, PA78, PA80-PA88, ZE1-ZE3

Next Day £6 Order by 7pm Delivered between 8am-8pm Mon-Sun More
Price £6 
Delivery:

Order before 7pm for delivery the NEXT DAY. Orders placed after 7pm will be processed the next day.

Items will be delivered 8am - 8pm (Monday – Sunday). Specific delivery times cannot be guaranteed

Exclusions Excludes certain UK islands, Scottish Highlands and Islands, and BFPO. Please see below for list of postcodes.

Next Day delivery is NOT available to the following postcodes:

AB30-AB31, AB33-AB39, AB41-AB43, AB44-AB45, AB51-AB56, AB63, BT1-BT99, DD8-DD10, FK8-FK21, HS1-HS9, IV1-IV36, IV40-49, IV51-56, IV63, KA27-KA28, PH10-PH11, PH13-PH14, PH17-PH26, PH30-PH44, PH49-PH50, TD15, TR21-TR25, KW1-KW36, PA20-PA50, PA60-PA78, PA78, PA80-PA88, ZE1-ZE3

Next Evening £8 Order by Midnight Delivered between 6pm-10pm Mon-Sun More
Price £8
Delivery:

Order before Midnight for delivery the following evening

Items will be delivered 6pm - 10pm (Monday - Sunday)

You will be prompted to select a specific evening to suit you. We are not able to give you a specific delivery time within the time window.

Next Evening delivery is available throughout the UK except for the following postcodes:

AB, BT, DD10–DD11, GY1–GY10, HS1–HS99, IM1-9, IV, JE1–JE5, KA27–KA28, KW1–KW99, PA20–PA99, PH5–PH8, PH15, PH16–PH50, PO36–PO41, TR21–TR25, ZE1–ZE99. 

Collect+ Currently Unavailable More
Price £4
Delivery

Order before 7pm for collection from a local shop.

Items will be delivered Monday - Saturday

This service is currently unavailable

Collect+ is a service that delivers your order to a local convenience shop. Order before 7pm for collection from 72 hours after your order is placed. Not all products are available for Collect+. Please check individual product pages to see whether the item is available for this service.

With a network of over 4,500 local shops, open from early until late and often 7 days a week, Collect+ allows you to drop off or pick up parcels at a time and place that suits you.

You will receive an email and SMS confirmation between 12 noon and 7pm to let you know that your order is available for collection. (Please note that delivery to Northern Ireland and the Scottish Highlands and Islands will take a day longer.)

 

Same Day £6 Order by 12 noon Delivered between 6pm-9pm on the same day mon-fri More
Price £6
Delivery

Order by 12 noon.

Items will be delivered between 6pm and 9pm the same day (Monday- Friday).

delivery icon

Need it in a hurry?

Choose to receive your order Monday to Friday, between 6pm and 9pm. Order before 12 noon to receive delivery on the same day.

Same Day delivery is only available within the M25 and Birmingham. Please see below for the applicable postcodes.

We are not able to give you a specific delivery time.  Same Day delivery is not available for furniture, large kitchen appliances, large TVs and technology, fresh foods, gift experiences and any items that have specific delivery requirements or are made to measure.


Same Day delivery is available to the following postcodes:

Birmingham: B1-B21, B23-B38, B40, B42-50, B60-B80, B90, B92-B98
London: BR1-8, CR0, CR2-9, DA1-18, E1-18, EC1-4, KT1-23, SE1-28, SM1-7, SW1-20, TW1-20, UB1-11, WC1-2, W1-14, EN1-11, HA0-9, N1-22, NW1-11, WD3-7, WD17-19, WD23-25, E1-18, IG1-11, RM1-19

New! Pre-9am £8 Order by 7pm Delivered by 9am on the following morning Monday-Saturday More
Price £8
Delivery

Order by 7pm.

Items will be delivered before 9am the following morning (Monday-Saturday).

delivery icon

Need it before you head out for the day?

Choose to receive your order Monday to Saturday, before 9am. Order before 7pm to receive delivery the following morning.

We are not able to give you a specific delivery time.  Pre-9am delivery is not available for furniture, large kitchen appliances, large TVs and technology, fresh foods, gift experiences and any items that have specific delivery requirements or are made to measure.


Pre 9am delivery is not available to the following postcodes:

AB10-12, AB13-16, AB21-25, AB30-31, AB32 6, AB10-12AB33-38, AB39 2, AB39 3, AB41-43, AB44-45, AB51-56 & 63, DD8-9, DD10, DD11, DG1-9, DG10-16, EX16-23 & 31-39, FK1, FK2-7, FK8 1,2, FK8 3, FK9-14, FK15 -16, FK17-21, G63.0, G63.9, KA19.8, KA26, LD1-8, LL15-49, LL51-78, PH8-9, PH10-11, PH12, PH13-14, PH15-16, PH19-26, PL10-19, PL 22-35, PO30-41, SY7-25, SY23.1-5, SY24.5, SY25.6, TD1-12, TD13.5, TD13.9, TD14, TD15 1, TD15 2, TR1-27, HS1-9, IV1-3, IV4-12, IV15-20, IV29-39, IV13-14, IV21-28, IV40-56, IV63, KA27, KA28, KW1-3, KW5-17, PA20-78, PA80, PH17- 26, PH30-50, ZE1-3, BT21-26, BT29-35, BT38 -94, IM1-9, IM99, TR21-25, JE1-99, GY 1-99

Ireland Free OR £3 ON ORDERS UNDER £50 DELIVERED WITHIN 5-7 WORKING DAYS MON-FRI More
Price £3 or FREE when you spend £50 or more *
Time to Delivery:

You will receive your order within 5-7 working days

Items will be delivered Monday - Friday

Buy & Collect

Buy & Collect is available at our Dundrum store

Please allow 48 Hours for Delivery

Exclusions

Larger items (e.g. furniture) are not available as part of this offer. Please refer to items requiring special delivery for further details.

Free delivery is not available when you purchase from third party websites accessed via the House of Fraser website, unless otherwise stated.

Channel Islands Free OR £3 ON ORDERS UNDER £50 DELIVERED WITHIN 5-7 WORKING DAYS MON-FRI More
Price £3 or FREE when you spend £50 or more *
Delivery:

You will receive your order within 5-7 working days

Items will be delivered Monday - Friday

Exclusions

We do not currently deliver furniture to the Channel Islands.

Free delivery is not available when you purchase from third party websites accessed via the House of Fraser website, unless otherwise stated.

International Delivery Information