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Collection & Delivery

Collection & Delivery

Beat Santa, get your gifts before he makes it down the chimney.
See below for our final delivery dates before Christmas.

During our Black Friday Event, we make some changes to our delivery services and cut off times to ensure you receive your order when you expect it.

Order before 6pm for:

  • Pre 9am
  • Next Day
  • Buy & Collect
  • Collect+
  • Nominated Day
  • Next Evening

All delivery methods will be available.
Standard Delivery may take 5 - 7 working days.

Buy & Collect | FREE | Order by 6pm

You can buy online and then collect your order from any House of Fraser store.

Want it before Christmas Day? Order by Midnight on 23rd December to collect in store on Christmas eve.

Price Free

Order before 6pm for collection in store from 12 noon the next day

Items will be delivered Monday - Sunday


  • The Buy & Collect service is available for most, but not all, items online. Please check the individual product page(s) to see whether the item is available for this service.

How to Use Buy & Collect

  1. Place your order online. Order by 6pm and your order will be available to collect in store from 12 noon the following day (please note orders to ROI will be available for collection within 48 hours). If you place your order after 6pm, it will be available for collection the day after tomorrow (i.e. an order placed after 6pm on Monday will be available for collection from 12 noon on Wednesday).
  2. We will let you know when your parcel arrives in your chosen store.We will send you a text message and email when your items are ready for collection at your chosen store.
  3. Go to the Buy & Collect desk to pick up your Order.When you arrive in store, please go to the Buy & Collect desk to pick up your order. Details of where to find it can be found on our store pages or simply ask a member of staff in store.
  4. IMPORTANT! What to bring when collecting:
    • A copy of your confirmation, dispatch, or ready for collection email, or your ready for collection text.
    • The card that you used to purchase the items, or photographic ID (a driving license or passport).
    • If your order contains age-restricted product (e.g. alcohol), then you must bring proof of ID. We operate a Think 21 policy in our English, Welsh and Irish stores and a Think 25 policy in our Scottish stores. If you are lucky enough to look under this age, please do not be offended if a member of staff asks you for proof that you are over 18.

Someone Collecting on Your Behalf

If you would like someone else to collect the order on your behalf, they must bring the items listed above to the Buy & Collect desk with your written permission. If your order contains age-restricted product (e.g. alcohol), the person collecting must be over the relevant age.

Collect Within 7 Days

If, for any reason, you are unable to collect your order when it’s ready, please contact the store to arrange an alternative date for collection. We will keep your order at your chosen store for seven days from the date of delivery to the store.

After this period, you will be contacted to extend the collection date or to have a refund via your original method of payment and the item/s returned to our warehouse.

Standard Delivery | FREE | Or £3.50 on orders under £50

Nominated Day | £6 | Order by 6pm

Next Day | £6 | Order by 6pm

Next Evening | £8 | Order by 6pm

Collect+ | £3.50 | Order by 5pm

Same Day | £6 | Order by 12 noon

Pre-9am | £8 | Order by 6pm

Ireland | FREE | Or £3.50 on orders under £50

Channel Islands | FREE | Order by 6pm

Pre-Noon | £8 | Order by 6pm

Next Afternoon | £8 | Order by 6pm

Give us a call 0345 602 1073