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Help & Information

Online Returns & Refunds Policy

If you are not entirely happy with your purchase you can return for a full refund to

the original payment within 28 days of purchase...

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Returning to a House of Fraser Store

First read our Online Returns & Refund Policy to ensure that the product you have

can be returned and that you have not...

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Returning with Doddle

If you wish to return any items purchased using Doddle, special conditions apply.

Most items can be returned using Doddle’s free, quick and simple returns service....

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Returning by Post or Courier

Please note: the maximum parcel size for return by post is 60x50x50,

the maximum weight is 5kg. This returns option is free within the United...

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Returning by Collect+

Many items can be returned using the Collect+ service. Collect+ offers a

convenient and secure way to send and receive parcels...

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Returning Paypal Purchases

If you wish to return any items purchased using Paypal, special conditions apply.

PayPal purchases can only be exchanged in store (excluding Dublin, Dundrum)....

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Returning Specific Products

Some of our products are delivered by third party suppliers or are very large

this may mean the return options are different...

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International Refund Policy

If you are an International customer

find out about our International Refund Policy...

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Cancelling your order

Since orders are despatched promptly, we are unable to cancel

orders after you have received your order confirmation email...

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