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Gift Card Terms & Conditions

  1. The Gift Card is not a cheque guarantee, credit or charge card.
  2. Gift Cards can be activated with a minimum value of £5 or €5 and have a maximum value limit of £1000 or €1000. Gift Cards can be topped up in stores to the maximum value limit.
  3. Gift Cards are only redeemable for merchandise in House of Fraser stores in the United Kingdom and Ireland and online at www.houseoffraser.co.uk
  4. Gift Cards cannot be used to purchase white goods, large kitchen appliances, Bivolino custom-made shirts and Montgomery made to measure curtains, accessories and fabrics.
  5. Gift Cards cannot be used to purchase Gift Cards, Gift Vouchers or financial services.
  6. Gift Cards cannot be use for telephone or mail order purchases.
  7. Gift Cards cannot be exchanged for cash or used as payment on Recognition Card accounts.
  8. No change will be given but the balance may be applied to future purchases.
  9. Temporary Recognition Cards may not be used to activate or top-up a Gift Card.
  10. The Gift Card will expire 24 months from date of last load, e.g. card activation, top-up or refund. At expiry, any remaining balance will be lost.
  11. Gift Cards cannot be returned or refunded, except in accordance with your legal rights.
  12. Please protect this Gift Card and treat it as cash. House of Fraser cannot be held liable for Gift Cards which, once activated, are subsequently lost, stolen or damaged.
  13. If any product purchased with a Gift Card is exchanged or refunded, any money owing will be added to the balance on the Gift Card.
  14. Customers must be present with the Gift Card in order to make purchases in store.
  15. House of Fraser reserves the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
  16. If you have made an online payment with a Gift Card (in whole or in part) and you would like to return your purchase, please note that you will be refunded the amount paid by Gift Card in the form of an eVoucher.
  17. House of Fraser reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the card if, at its discretion, it deems such action necessary (e.g. to change the scope of the Gift Card service, notify of the service's withdrawal or in the event of circumstances beyond its control).
  18. Gift Cards are issued by House of Fraser (Stores) Limited. Registered office: Granite House, 31 Stockwell Street. Glasgow, G1 4RZ. Registered in Scotland No. 10677.

Gift Voucher Terms & Conditions

  1. House of Fraser Sterling Gift Vouchers are redeemable against any merchandise in UK House of Fraser stores and online at www.houseoffraser.co.uk.
  2. House of Fraser Euro Gift Vouchers are redeemable against any merchandise in House of Fraser, Dundrum, Ireland only.
  3. Gift Vouchers cannot be used to purchase white goods, large kitchen appliances, Bivolino custom-made shirts and Montgomery made to measure curtains, accessories and fabrics.
  4. Gift Vouchers cannot be used to purchase Gift Cards, Gift Vouchers or financial services.
  5. Multiple Gift Vouchers may be redeemed in the same transaction up to the value of the goods being purchased.
  6. Gift Vouchers cannot be exchanged for cash or used as payment on Recognition Card accounts.
  7. For purchases in store, where Gift Vouchers offered have a greater value than the goods being purchased, change above £4.99 / €4.99 will be returned as a House of Fraser Gift Card.
  8. Gift Vouchers must be submitted upon redemption in store.
  9. Gift Vouchers will expire on the date marked on the Gift Voucher. Gift Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
  10. Please treat Gift Vouchers as cash in terms of security. Gift vouchers cannot be replaced if lost, stolen or damaged.
  11. Gift Vouchers are void if either the perforated tear-off area or scratch-off panel has been removed.
  12. Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights.
  13. House of Fraser reserves the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
  14. Old style House of Fraser Gift Vouchers which display the stag logo are no longer valid and must be replaced with the current design Gift Vouchers. Please visit your local store to arrange replacements.
  15. If you have made an online payment with a Gift Voucher (in whole or in part) and you would like to return your purchase, please note that you will be refunded the amount paid by Gift Voucher in the form of an eVoucher.
  16. House of Fraser reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary.
  17. Gift Vouchers are issued by House of Fraser (Stores) Limited. Registered office: Granite House, 31 Stockwell Street. Glasgow, G1 4RZ. Registered in Scotland No. 10677.