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Legal - Gift Voucher Terms & Conditions

Gift Card T&Cs

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The Gift Card is not a cheque guarantee, credit or charge card.

Gift Cards can be activated with a minimum value of £5 or €5 and have a maximum value limit of £1000 or €1000. Gift Cards can be topped up in stores to the maximum value limit.

Gift Cards are only redeemable for merchandise in House of Fraser stores in the United Kingdom and Ireland and online at www.houseoffraser.co.uk

Gift Cards cannot be used to purchase large kitchen appliances or Montgomery made to measure curtains and cushions online.

Gift Cards cannot be used to purchase Gift Cards, Gift Vouchers or financial services.

Gift Cards cannot be used for telephone or mail order purchases.

Gift Cards cannot be exchanged for cash or used as payment on Recognition Card accounts.

No change will be given but the balance may be applied to future purchases.

Temporary Recognition Cards may not be used to activate or top-up a Gift Card. The Gift Card will expire 24 months from date of last load, e.g. card activation, top-up or refund. At expiry, any remaining balance will be lost.

Gift Cards cannot be returned or refunded, except in accordance with your legal rights.

Please protect your Gift Card and treat it as cash. House of Fraser cannot be held liable for Gift Cards which, once activated, are subsequently lost, stolen or damaged.

If any product purchased with a Gift Card is exchanged or refunded, any money owing will be added to the balance on the Gift Card.

Customers must present the Gift Card in order to make purchases in store.

We reserve the right to refuse to accept a Gift Card that it deems to have been tampered with, duplicated, damaged or that otherwise is suspected to be affected from fraud.

Where Gift Cards have been used as tender for an online order (whether in whole or in part), any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in Gift Cards. Any remaining balance will then be refunded to the payment card (if used).

If you intend to enter a Gift Card code against an order but then fail to do so, we cannot do it retrospectively for you.

We reserve the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the card if, at its discretion, it deems such action necessary (e.g. to change the scope of the Gift Card service, notify of the service’s withdrawal or in the event of circumstances beyond its control).Gift Cards are issued by us.

Gift Voucher T&Cs

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Sterling Gift Vouchers are redeemable against any merchandise in UK House of Fraser stores and online at www.houseoffraser.co.uk.

Euro Gift Vouchers are redeemable against any merchandise in House of Fraser, Dundrum, Ireland only.

Gift Vouchers cannot be used to purchase large kitchen appliances or Montgomery made to measure curtains and cushions online.

Gift Vouchers cannot be used to purchase Gift Cards, Gift Vouchers or financial services.

Multiple Gift Vouchers may be redeemed in the same transaction up to the value of the goods being purchased.

Gift Vouchers cannot be exchanged for cash or used as payment on Recognition Card accounts.

For purchases in store, where Gift Vouchers offered have a greater value than the goods being purchased, change above £4.99 / €4.99 will be returned as a House of Fraser Gift Card.

Gift Vouchers must be submitted upon redemption in store.

Gift Vouchers will expire on the date marked on the Gift Voucher. Gift Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.

Please treat Gift Vouchers as cash in terms of security. Gift Vouchers cannot be replaced if lost, stolen or damaged.Gift Vouchers are void if either the perforated tear-off area or scratch-off panel has been removed.

Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights.

We reserve the right to refuse to accept a Gift Voucher that it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.

Old style House of Fraser Gift Vouchers, which display the stag logo, are no longer valid and must be replaced with the current design Gift Vouchers.

Please visit your local store to arrange replacements.

Where Gift Vouchers have been used as tender for an online order (whether in whole or in part), any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in Gift Vouchers. Any remaining balance will then be refunded to the payment card (if used).

If you intend to enter a Gift Voucher code against an order but then fail to do so, we cannot do it retrospectively for you.>

We reserve the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary.

Gift Vouchers are issued by us.

eVoucher T&Cs

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eVouchers are redeemable against any merchandise online at www.houseoffraser.co.uk and cannot be redeemed in store.

eVouchers are issued by us when:

  1. you have paid for goods using a Gift Voucher, Gift Card or an eVoucher in full or partial payment of an order; or
  2. you have been issued it by our customer services team as recompense for an error we have made.

Where eVouchers have been used as tender for an online order (whether in whole or in part), any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in eVouchers. Any remaining balance will then be refunded to the payment card (if used).

eVouchers cannot be used to purchase large kitchen appliances or Montgomery made to measure curtains and cushions online.

eVouchers cannot be used to purchase Gift Cards, Gift Vouchers or financial services.

Multiple eVouchers may be redeemed in the same transaction up to the value of the goods being purchased.

eVouchers cannot be exchanged for cash or used as payment on Recognition Card accounts.

If you intend to enter an eVoucher code against an order but then fail to do so, we cannot do it retrospectively for you.

Please treat eVouchers as cash in terms of security. eVouchers cannot be replaced if lost, stolen or damaged. eVouchers cannot be returned or refunded, except in accordance with your legal rights.

We reserve the right to refuse to accept an eVoucher that it deems to have been tampered with, duplicated, damaged or that otherwise is suspected to be affected from fraud.

We reserve the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary.

Fraud

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As part of our policy to protect against the fraudulent use of credit cards, we conduct security checks on all our orders. Where vouchers have been used as part tender for an order and the credit / debit card used in conjunction fails fraud checking, the redeemed value against that voucher will not be reversed.