House of fraser for business

INTRODUCTION

House of Fraser Gift Cards are the perfect solution for your business.

Sought after by all kinds of companies, they are used as corporate gifts, for motivating staff, effective employee benefit programmes, sales promotion tools, membership rewards and insurance replacement.

House of Fraser Gift Cards can be spent in store or online and allow the recipient to choose their own treat. With hundreds of premium and designer brands to choose from across fashion, beauty and homeware, they are the perfect choice for every business.

House of Fraser offers one of the most competitive corporate discounts on the High Street.

To find out how we can help you, call us on 0844 561 1010 or email HoFforBusiness@hof.co.uk

ONLINE REDEMPTION

ONLINE GIFT CARD REDEMPTION

• To use our corporate gift card in full or part payment for orders made online:
• When proceeding to checkout, select 'Pay with a gift card.'
• Enter the 16 digit number on the back of the card in the box marked 'gift card number.'
• Scratch off the foil box on the back of the card to reveal the PIN number and enter this in the box marked 'gift card PIN code.'
• Select the 'Redeem' button to proceed with the payment.

If the value of items purchased online is less than the total value of the gift card, you can re-enter the same card details on another occasion to redeem the remaining balance on your card. Alternatively the outstanding balance can be spent in store.

If the value of items purchased online is more than the total value of the gift card, you will need to pay the balance using additional gift cards, or a credit/debit card, or the Recognition FraserCard, House of Fraser Account Card or House of Fraser Mastercard.

If you decide not to complete the order or are unable to do so, it will take at least 48 hours to re-credit the balance of your gift card and the funds will be unavailable to spend during this time.

Please note, gift cards can not be used to purchase large kitchen appliances, mobile phones, financial services or gift vouchers and gift cards online.

ONLINE GIFT VOUCHER REDEMPTION

• To use our corporate gift vouchers in full or part payment for orders made online:
• When proceeding to checkout, select 'Pay with a voucher'.
• Scratch off the silver foil in the top left hand corner of the voucher and enter the seven digit code when prompted.
• Select the 'Check Balance' button to identify the value of the gift voucher.
• If you wish to proceed with the payment, select 'Spend Now' to complete the transaction.

If the value of items purchased online is less than the total value of the gift voucher, you can re-enter the same voucher code on another occasion to redeem the remaining balance on your voucher.

If the value of items purchased online is more than the total value of the gift voucher, additional gift vouchers can be used, or a credit/debit card, as well as the Recognition MasterCard, Account Card and FraserCard.

PLEASE NOTE: once you have scratched off the silver foil, you will NOT be able to use the gift voucher in store. It can then only be used online. Once the total value has been used online, the voucher will be void.

If items purchased online with a gift voucher are returned, a refund will be given in the form of an e-voucher, which can then be used online. This does not affect your statutory rights.
Please note, gift vouchers can not be used to purchase large kitchen appliances, mobile phones, financial services or gift vouchers and gift cards online.

CORPORATE DISCOUNTS

House of Fraser is proud to offer a highly competitive discount structure. Discount accrues on a cumulative basis across the year, thus maximising savings. With such generous discounts, you can be confident that House of Fraser corporate gifts are rewarding to you as well as the recipient.

GIFT CARDS AND VOUCHERS CORPORATE DISCOUNT

*Corporate discounts also available on Euro gift cards and vouchers. These are redeemable in House of Fraser Dundrum only.

PLACING YOUR ORDER

EXISTING CLIENTS

Call us on 0844 5611010 Monday to Friday 9.00am to 5:30 pm. You can also email HoFforBusiness@hof.co.uk or fax us on 0844 561 1020.

NEW CLIENTS

Call us on 0844 561 1010 Monday to Friday 9.00am to 5:30pm. Or email HoFforBusiness@hof.co.uk and we will contact you within 24 hours.

PAYMENT OPTIONS

Payment can be made by cheque, credit card, BACS or CHAPS. Gift card and vouchers will be despatched once payment has cleared so please allow time for payment transfers.

TERMS AND CONDITIONS

1. In these terms and conditions, 'Us'/'We'/'Our' shall mean House of Fraser (Stores) Limited, 'Client' shall mean the company or other corporate body that has made an order for House of Fraser Gift Cards and/or Vouchers ('Gift Cards and Vouchers', 'Gift Cards' or 'Vouchers') and 'Account Client' shall mean the company or other corporate body that has made an order for Gift Cards and Vouchers by way of Our credit arrangement with them ('Credit Account').
2. These conditions apply to any order for Gift Cards and Vouchers made by a Client/Account Client to the exclusion of any other terms and conditions that may be issued by Us.
3. Clients may either make one-off orders or, subject to Our approval, become an Account Client by opening a Credit Account. We provide discounts to both Clients and Account Clients.
4. To qualify for a Credit Account the Client's first three orders must be accompanied by payment (via BACS, CHAPS, Company Cheque or Credit Card) and the Client must receive approval from Us by completing a credit account application. If approved, the Client shall be henceforth known as an Account Client and may order Gift Cards and Vouchers on their Credit Account (up to the credit limit imposed).
5. Clients who do not wish to open a Credit Account must ensure that We receive payment (via Bacs, Chaps, Company Cheque or Credit Card) at the same time as their order. Such payment must be cleared before the order/s will be processed by Us.
6. Clients/Account Clients must submit orders by calling 0844 561 1010. Account Clients may also submit orders by way of fax on 0844 561 1020 or email at: HoFforBusiness@hof.co.uk
7. Orders placed by Account Clients will be despatched upon acceptance of their order by Us (subject to their credit limit). Orders placed by Clients (or those awaiting account approval as per condition four) will be despatched upon acceptance of the order by Us and receipt of cleared payment. Gift Cards and Vouchers are not supplied on a sale or return basis. Clients/Account Clients shall not have any right to cancel an order once accepted by Us.
8. Credit Accounts must be paid within 30 days from date of invoice. Orders made by Account Clients who have outstanding invoices awaiting payment in full will not be processed. Late payment of invoices will result in the Account Client forfeiting any discount to be applied to their orders and an interest rate of 4% above HSBC plc base rate being levied gross on all invoices outstanding at that time. We will further suspend the Credit Account until payment has been received in full.
9. The tiered corporate discount available to Clients and Account Clients is a cumulative total of all orders placed within Our financial year and is non-retrospective. Discount on a single order will be calculated at the full rate for the value ordered and take into account the total value ordered year to date. Discount volume breaks are applied at the same levels for Euro orders.
10. Discount can be deducted from the total invoiced by Us, be given as additional vouchers or added to the total value loaded on to Gift Cards.
11. Gift Cards and Vouchers may not be exchanged for cash.
12. Gift Cards and Vouchers are despatched by secure delivery. Gift Card orders that require activation after receipt may alternatively be despatched by recorded or standard delivery. Secure delivery despatches occur on the next working day subject to the order being received by 11.00am.
13. We cannot be held accountable for orders that are delayed or undelivered by the secure delivery service provider but will endeavour to track any orders that have not been received within the agreed delivery timeframe.
14. We take no responsibility for lost, stolen or damaged Gift Cards or Vouchers, although this should be reported to Us as soon as possible. Any discrepancy between the quantity ordered and the quantity delivered must be reported to Us within 24 hours of receipt.
15. Gift Cards or Vouchers purchased from Us may not be sold on to a third party at discounted rates unless prior agreement has been confirmed in writing between Us and the Client/Approved Client.
16. Where redeemed Vouchers have a greater value than the goods being purchased, change above £4.99 or €4.99 will be returned in Gift Cards. No change will be given on Gift Card purchases but the balance may be applied to future Gift Card purchases.
17. The Client/Account Client may not use any product image, corporate title, designation, service mark, trade mark or any other trading name or style of House of Fraser (‘House of Fraser IP’) without having first obtained Our consent in writing.
18. Where We have given consent to the Client/Account Client to use House of Fraser IP, any promotional material intended for use by the Client/Account Client must be approved by Us before going to print. The Client/Account Client may not despatch Gift Cards and Vouchers if we have not given prior approval to the Client’s/Account Client’s artwork.
19. We may withdraw any consent or approval at any time by notifying you of such withdrawal.
20. All Gift Cards and Vouchers remain our property until they have been paid for in full. Where the Client/Account Client is in possession of Gift Cards or Vouchers, the Client/Account Client may in the ordinary course of its business sell the Gift Cards or Vouchers and acknowledges that it is under a common law duty to us to hold the proceeds of any such sale on trust for us. We reserve the right to repossess and resell any of the Gift Cards or Vouchers in which we have retained title.
21. No sale or return policy is available on Gift Cards and Vouchers sold.
22. VAT is accounted for by Us on redemption of Gift Cards and Vouchers by the recipient unless you are a member of the Tour Operators Margin Scheme, in which case the VAT will be separately identifiable on the invoice. Please contact your local VAT office, the HM Revenue & Customs website (www.hmrc.gov.uk) or the Revenue Commissioners website (www.revenue.ie) for further details.
23. Gift Cards and Vouchers carry their own Terms and Conditions of usage and may be viewed here.
24. Gift Cards will expire 24 months from date of last load e.g. card activation, top-up or refund. Vouchers issued by Us have a 24 month expiry date printed on the reverse of the Voucher. Where Gift Cards and Vouchers have been issued by Us to a third party issuer, and they have subsequently expired before onward issue, We take no responsibility for the replacement of expired Gift Cards or Vouchers.
25. Old House of Fraser Vouchers which display the stag logo are no longer valid and must be replaced with the current design of Gift Vouchers. Where old House of Fraser Vouchers have been previously purchased from us they must be returned by the Client/Account Client and replacements will be issued. Please contact 0844 561 1010 for more details.
26. Clients who successfully place an order for Gift Cards and Vouchers consent to promotional emails being sent by us in line with our Privacy Policy. Clients who no longer wish to receive promotional emails can remove their email from our address list by using the 'unsubscribe' links at the bottom of the promotional emails we send Clients or by emailing HoFforBusiness@hof.co.uk with ‘Unsubscribe’ in the subject line.
27. In the event that: - the Client/Account Client makes any voluntary arrangement with its creditors or becomes subject to an administrative order or (being an individual or firm) goes into liquidation (other than for the purposes of amalgamation or reconstruction) or suffers a petition for winding up to be issued against it or the equivalent occurs under any jurisdiction order; or - an encumbrancer takes possession of, or a receiver or an administrative receiver is appointed over the property of the Client/Account Client; or - the Client/Account Client suspends any payments hereunder or ceases or threatens to cease to carry on business; or - the Client/Account Client is in breach of any of these terms and conditions, then without prejudice to any other right or remedies available to Us, We shall be entitled forthwith to cancel the order/s or suspend any further deliveries under the contract without any liability to Us.
28. We reserve the right to alter any of the above terms and conditions upon giving reasonable notice to the Client/Account Client. Such alteration shall not affect any orders placed before such change.
29. The construction, validity and performance of these conditions shall be governed by English Law.