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Customer Services

Mobile Main Menu Shopping Online - How to Order

Shopping online at House of Fraser is easy – simply follow the steps below and wait for your new things to arrive.

However, if you do not wish to order online, you can also place your order over the phone. Call our friendly customer services team on: 0845 602 1073

Find the Items You Wish to Buy

To find an item you are looking for, either select the category where it is most likely to appear from the top navigation menu or type the name of the item you are looking for into the search box at the top of the page and click 'SEARCH'. You will be presented with a list of suitable products and you can then narrow your search even further by selecting brands, price brackets, the size or colours you are interested in.

Add the Items to Your Shopping Bag

When you are on the product page, you will need to select the size and quantity of the item that you want (1 is the default quantity) before clicking 'ADD TO BAG'.

If the product page advertises a group of related products (e.g. dinnerware or bed linen), please select the quantity you would like from each item in the group before clicking 'ADD TO BAG'.

Review Your Shopping Bag

To access your Shopping Bag, hover over ‘MY BAG’ on the top right hand side of your screen. Here you can review the items you have added and remove items if you choose. Please check you have selected the correct quantities at this stage.Then click ‘SECURE CHECKOUT’ to proceed.

Enter your Promotional Code

At various times, we may offer seasonal or promotional discounts on our products. If you have a promotional code, you can enter it now. Click the ‘promotional code’ link to reveal the field to enter your code.

The promotional code is case sensitive and should be entered directly as shown on the promotion.

Please note that terms and conditions apply to all of our promotions and sales, for example, there are frequently a few brands or departments that are excluded from our promotions, all promotions are subject to stock availability and promotional codes can no longer be honoured after their 'End Date'.

Continue to Checkout

When you are happy with the contents of your basket, click 'CHECKOUT SECURELY'. This will take you to the first step in our secure Checkout process.

Enter Your Email Address, Sign In Or Continue

Enter your email address and click ‘CONTINUE’.We will send delivery confirmation and updates to this address.

You will then be asked to enter your password if you have one.

If you have an account you will be required to sign in. If this is your first time shopping at House of Fraser and you do not have an account, select ‘no’ and continue (you will be able to create an account later).

Choose Your Collection or Delivery Preferences

You will be prompted to choose:

  • To collect your order or have to delivered
  • Your delivery destination – UK, Ireland or International
  • Or your chosen collection point (a House of Fraser store or Collect+ local store)
  • If you are collecting your order, you will need to enter the details of the contact person who will be collecting the order.

Enter Your Delivery Address or Choose a Saved Address

This is the address we will deliver your order to and does not have to be the same as your billing address – you will need to select your billing address later. If you have an account, we will store delivery addresses you have used previously to save you having to enter frequently used delivery addresses again the next time you visit.

Select a Delivery Option

You will be shown the delivery options that are available for the products and delivery address you have chosen. Choose one – this will update the total price on the right if applicable. When you are happy, click ‘CONTINUE TO PAYMENT.’

Choose a Payment Method

You will be given the option to enter your credit or debit card details, pay via PayPal or pay with a House of Fraser Gift Card or Gift Voucher. We accept all major credit and debit cards including: House of Fraser Account Card, Recognition FraserCard, MasterCard, Visa, Maestro, AMEX and Diners Card.

Your card will not be charged until you confirm your order. If you have an account, we will store your card details so that you can checkout more quickly and easily next time you visit.

Enter a Billing Address or Choose a Saved Address

This must be the address where your payment card is registered. If you have an account, we will store billing addresses you have used in the past to save you having to enter frequently used billing addresses again the next time you visit.

Review and Confirm Your Order

You will be presented with a summary of your order, including the total price, and the delivery option and address you have selected. Please double check all the details, then 'CONFIRM YOUR ORDER'. We will not charge your credit/debit card until you have confirmed your order.

Create An Account

You do not need to create an account before you order but will be given the option to do so now your order is complete.