Furniture

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Price: £30 or FREE when you spend £1,500 or more *
Time to Delivery: An offer of delivery will be made within seven days of you placing your order.
Available:

You will receive your delivery on a specified day, Monday to Friday, between 7.30am and 6pm

The initial offer of delivery will be for a specific day, dependent on the delivery address. The delivery company will contact you the day before delivery with a three-hour delivery window. If the delivery date is unsuitable, then you can agree an alternative day with the delivery company.

Exclusions: Delivery is only available to the UK and EIRE. This does not include delivery to the Channel Islands, Isle of Man, the Scilly Isles, and the Scottish Highlands and Islands.

Assembly & Size

All products are usually delivered to the room of your choice and will be assembled by us, unless otherwise stated. You are required to ensure that the product will fit your property and can be easily transported. We include product weights and dimensions on our website, and if you are unsure about anything, you must call us before placing your order.

Inspecting Your Furniture

Upon delivery the crew will ask you to inspect the packaging for any sign of damage. Please take time to ensure that everything is in order. Once the product has been assembled (if applicable), you will be asked to inspect the item for any sign of damage and then sign a customer satisfaction note. Please take the time to fill in as much detail as possible. All wrapping will be removed after your final inspection. Should you prefer to not have the goods unpacked and assembled (if applicable), the delivery team will unwrap the goods for inspection and then re-cover the product using the original packaging.

Storage Charges

If you cannot accommodate delivery of your furniture within 21 working days of the notified date of delivery, the delivery company will store the goods. However, this will incur a storage charge payable directly to the delivery company. They will advise you of the charge, which will vary dependent on the number of days and type and size of the furniture being stored.

No-One Home Charges

If there is no-one available to accept the delivery on the day agreed with the delivery company, a £45 charge will be payable directly to the delivery company in order that a redelivery may be attempted, and they will contact you to arrange an alternative date. If the alternative date is not within 21 working days of the original date of delivery, the delivery company will store the goods. However, this will also incur a storage charge payable directly to the delivery company. They will advise you of the charge, which will vary dependent on number of days and type and size of the furniture being stored.

Changing Your Delivery Date

If you are unable to accommodate the delivery, you must inform us at least 24 hours in advance of the delivery date to arrange another date at no extra charge. However, if the alternative date is not within 21 working days of the original date of delivery, the delivery company will store the goods. This will incur a storage charge payable directly to the delivery company. They will advise you of the charge, which will vary dependent on number of days and type and size of the furniture being stored.

Flexa Furniture

  • Delivery is available Monday to Friday throughout the UK.
  • If you are not home when your order is delivered, we will be in touch to re-arrange delivery.
  • Orders placed with Flexa UK Ltd will be delivered by Masters Logistics Ltd. Flexa UK Ltd will confirm the order, while Masters Logistics Ltd will be in touch to agree a specific date and time.
  • You will be contacted by email to confirm the delivery date. When your order arrives, you will be able to inspect the product before signing for delivery.
  • Each order will include a delivery note with return instructions and contact details for Flexa UK Ltd.

Adorable Tots Furniture

  • £75 or FREE when you spend £600 or more.
  • Applicable to the following brands: Adorable Tots, Kidsmill, Boori.
  • Time To Delivery: Delivery times are approximately 6 to 8 weeks; the delivery company will contact you within 7 days to confirm your order and then in 2 to 4 weeks to confirm a delivery date. If the delivery date is unsuitable, then at this point you can agree an alternative day with the delivery company.
  • You will receive your delivery on a specified day, Monday to Friday, between 7.30am and 6pm The initial offer of delivery will be for a specific day, dependent on the delivery address. The delivery company will contact you the day before delivery with an am or pm delivery window.
  • Exclusions: Delivery is only available to the UK and EIRE. This does not include delivery to the Channel Islands, Isle of Man, the Scilly Isles, and the Scottish Highlands and Islands

Large Items

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Price: £3
Time to Delivery: 3-5 working days
Available:

Monday to Friday, between 9am and 5pm

We are not able to give you a specific delivery time.

Exclusions: Delivery is only available to the UK mainland. This does not include delivery to the Channel Islands, Isle of Man, Northern Ireland and Ireland, the Scilly Isles, and the Scottish Highlands and Islands.

What is Classified as a Large Item

Please see individual products to confirm but this may include a large mirror or large lamp for example.

Large Kitchen Appliances

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Price:

FREE

Additional charge of £6.99 for Rapid delivery

Additional charge of £9.79 for Northern Ireland

Time to Delivery:

3-7 days (typically within 14 days for Northern Ireland)

A rapid delivery service is available on selected appliances, which takes as little as 2 days to be delivered (excluding Northern Ireland).

Available: Delivery is available to all UK mainland postcodes 7 days a week, including Saturdays and Sundays for £9.99 extra. (This excludes Northern Ireland and selected postcodes for the Isle of White).

4-Hour Delivery Slots

You will receive a call the evening before your delivery between 7:30 and 10:00 to confirm your 4-hour delivery slot.

Delivery Day Communication

Your driver will call you the morning of delivery, between 7am – 10am to reconfirm your 4-hour delivery slot.

Professional Two-man Delivery Teams

All deliveries are carried out by a fully trained and professional 2-man team, to ensure that your appliances are carried safely into a room of your choice.

Connection

Your new appliances can be connected for a small additional charge of £14.99 to save you the hassle of having to book your own fitter (which usually costs an average of £80.)

Multiple Deliveries

If you order your appliances together they will be delivered together, regardless of how many different products or brands that you order.

Large kitchen appliances are managed on our behalf by DRL Limited, visit House of Fraser Large Kitchen Appliances for more information.

Gift Experiences

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Price: FREE or £3 for delivery to Ireland
Time to Delivery:

Within 3 working days

Within 7 working days for delivery to Ireland

Available: Monday to Saturday via Royal Mail first class post

Made-to-Measure Hats by Nigel Rayment

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Price: FREE for UK and Ireland
Time to Delivery:

4 weeks from the date of purchase.