Quick Contact: 0845 602 1073
House of Fraser Cardholders: 0871 522 5827

Use the details below if you need to contact us about your online order, or about the web site.
For any store related enquiry, including service related issues or product availability, please click here

Quick Contact

Email service@fraserline.co.uk
Phone 0845 602 1073
8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday

House of Fraser's service team at Fraserline is pleased to help you with all aspects of your online shopping. Please have your order number to hand. This will help us deal with your query as efficiently as possible.

Some of our services are provided to you by our carefully-selected partners. While you're welcome to call us with any questions, our partners are also available to answer your queries directly.

Gift vouchers - the perfect gift

House of Fraser gift vouchers make an ideal present and can be redeemed in any of our stores. This service is provided by our partners, VoucherExpress.

Email houseoffraser@voucherexpress.co.uk between 9am and 5pm, Monday to Friday.

Please have your order number to hand. This will help us deal with your query as efficiently as possible.

Credit cards

If your credit card is rejected by our online payment processing system, please double-check that all the details you entered on the website were correct. Your name and address details should match the card-holder address details held by your card issuer. If the problem persists, please contact your credit card provider.

House of Fraser Cardholders

For all House of Fraser card queries, please contact House of Fraser Card Services on
0871 522 5827. Calls may be monitored or recorded for training purposes. Calls are charged at 10p per minute plus network extras.