Welcome to the House of Fraser website. We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using this website, you signify your agreement to be bound by these terms and conditions.

Site Changes

Our goal is to keep this website fresh and exciting. We create timely editorial to replace content that becomes out-dated or out-of-season, and move and expand portions of the site. We cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.

Product display

We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may greatly affect the colours you actually see on the screen. House of Fraser cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any colour, texture, or detail of merchandise will be accurate/the same as the actual product.

Product availability

Many (but not all) of our featured items are also available in stores in limited quantities and because of their limited availability, stock may not be replenished. Please note that not all stock will be available in all of our stores and we recommend that you telephone the relevant store to check availability of the product before making a visit.

Knives and alcohol

Products containing alcohol may only be sold to persons over 18. Knives may only be sold to persons over 18. Proof of age may be requested when ordering either of these products. We will not deliver alcohol/knives to anyone who is, or appears to be, under the age of 18, as applicable. By accessing this website you agree to the full terms and conditions covered herein.

Electronic waste

Electronic waste is one of the fastest growing waste streams and much of it can be recycled to make new consumer goods. With effect from July 2007, the UK’s Waste Electrical and Electronic Equipment (WEEE) Regulations have required that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage their customers to participate in recylcing. So that our customers can get their waste electrical goods recycled, House of Fraser has contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities. In order to assist customers in remembering that electronic goods can be recycled and therefore should not be placed in the general waste, all products of this type are now marked with a crossed out wheelie bin symbol. Please help us to minimise the effect we have on the environment by recycling your waste electrical goods. Customers can find their nearest recycling points and helpful recycling tips for electrical goods by visiting www.recycle-more.co.uk.

Website errors

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Website access

Given the unpredictability of technology and the online environment, House of Fraser does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access will be subject to these terms and conditions and that such access is undertaken at your own risk. House of Fraser shall not be liable for damages or losses of any kind that you may incur from your use of or inability to access this site.

Your account

If you use the website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.

House of Fraser reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Registered Office

House of Fraser (Stores) Limited. Company number 10677. Registered in Scotland. Granite House, 31 Stockwell Street, Glasgow G1 4RZ