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Online Redemption

Online Redemption

Online Redemption

How To Use Your Gift Cards And Vouchers In Store And Online

Present your gift card for payment of merchandise in House of Fraser stores and online at houseoffraser.co.uk. The purchase amount will be deducted from the balance on the gift card. If the gift card holds insufficient funds, the remainder of the balance can be paid by any accepted method of payment.

If you need assistance redeeming your Gift Card online, please call our customer services on 0345 602 1073. Monday to Friday, 8am - 10pm. Saturday & Sunday, 9am - 6pm.

Online Gift Card Redemption

To use a gift card in full or part payment for orders made online:

Online Gift Card
  1. When proceeding to checkout, select 'Pay with a gift card.'
  2. Enter the 16 digit number on the back of the card in the box marked 'gift card number.'
  3. Scratch off the foil box on the back of the card to reveal the PIN number and enter this in the box marked 'gift card PIN code.'
  4. Select the 'Redeem' button to proceed with the payment.

If the value of items purchased online is less than the total value of the gift card, you can re-enter the same card details on another occasion to redeem the remaining balance on your card. Alternatively the outstanding balance can be spent in store.

If the value of items purchased online is more than the total value of the gift card, you will need to pay the balance using additional gift cards, or a credit/debit card, or the Recognition FraserCard, House of Fraser Account Card or House of Fraser Mastercard.

If you decide not to complete the order or are unable to do so, it will take at least 48 hours to re-credit the balance of your gift card and the funds will be unavailable to spend during this time.

Please note, gift cards can not be used to purchase large kitchen appliances, mobile phones, financial services or gift vouchers and gift cards online.

Online Gift Voucher Redemption

To use a gift voucher in full or part payment for orders made online

Online Gift Voucher
  1. When proceeding to checkout, select 'Pay with a voucher'.
  2. Scratch off the silver foil in the top left hand corner of the voucher and enter the seven digit code when prompted.
  3. Select the 'Check Balance' button to identify the value of the gift voucher.
  4. If you wish to proceed with the payment, select 'Spend Now' to complete the transaction.

If the value of items purchased online is less than the total value of the gift voucher, you can re-enter the same voucher code on another occasion to redeem the remaining balance on your voucher.

If the value of items purchased online is more than the total value of the gift voucher, additional gift vouchers can be used, or a credit/debit card, as well as the Recognition MasterCard, Account Card and FraserCard.

PLEASE NOTE: once you have scratched off the silver foil, you will NOT be able to use the gift voucher in store. It can then only be used online. Once the total value has been used online, the voucher will be void.

If items purchased online with a gift voucher are returned, a refund will be given in the form of an e-voucher, which can then be used online. This does not affect your statutory rights.
Please note, gift vouchers can not be used to purchase large kitchen appliances, mobile phones, financial services or gift vouchers and gift cards online.