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Shopping Online - Payment Options

We accept all major credit/debit cards (Visa, Maestro, AMEX and Diners Card) and payment via PayPal, as well as Recognition FraserCard, House of Fraser Account card, and House of Fraser Gift Cards, Gift Vouchers and eVouchers.

  • House of Fraser MasterCard
  • House of Fraser account card
  • Visa
  • Master Card
  • Maestro
  • Diners Club Card
  • American Express
  • PayPal

Payment Problems

If your credit/debit card is rejected by our online payment processing systems, please double-check that all of the details you entered were correct. If you are sure you are using a valid card, please try again with the same credit/debit card or place the order again using a different credit/debit card. If the problem persists, please contact your credit/debit card provider.

Your name and billing address details must match the card-holder address details held by your card issuer.

If, for any reason, there is a problem with collecting payment from your credit/debit card after we have confirmed receipt of your order, we will not be obliged to despatch your order.

Additionally, on some occasions, we may be unable to process an order. The reasons for this may be due to:

  • The item being out of stock or no longer available; or
  • Your payment being declined; or
  • An unspecified technical error.

Security

We encrypt your payment card details using industry standard SSL technology to ensure they are kept completely safe and secure.

As part of our policy to protect against the fraudulent use of credit/debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also work with various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of cards.

MasterCard SecureCode and Verified by Visa

Our online transactions are verified by either MasterCard SecureCode or Verified by Visa to give you extra peace of mind. These services allow you to protect your credit/debit card with a password that you set-up with your payment card issuer.

When you reach the payment page and have confirmed your order, you will also be asked to enter your credit/debit card password. If you have not yet created a credit/debit card password with your payment card issuer, simply follow the on-screen instructions to set this up, you will only need to do this once.

Please note your order will only be processed once we have received authorisation from your payment card issuer. Please contact your payment card issuer directly with any queries regarding your credit/debit card password.

Products with Restricted Payment Options

Unfortunately, payment through PayPal, the House of Fraser Account Card, Recognition FraserCard and House of Fraser Gift Cards and Gift Vouchers cannot be accepted for:

  • Large kitchen appliances
  • Made to measure curtains, accessories and fabrics.

Pay Later for Large Kitchen Appliances

For large kitchen appliances, we offer periodical promotions to enable you to buy the products and pay for them at a later date.