All prices include VAT (where applicable). If your order is being delivered outside of the EEC, please note that VAT has not been charged.
Prices In-Store And Online
Although generally the prices do tend to be the same in-store and online, there may be some occasions when online prices do not reflect in-store prices due to exclusive online promotions, offers or reductions. Therefore, we do recommend you check the website for the latest prices to make sure you get the best deal.
Prices do sometimes change. We will always do our best to offer you the best value available. Once you have placed your order and you have received a despatch email, the price is guaranteed and will not change.
Product Availability In-Store & Online
Many (but not all) of our featured items are also available in some (or all) of our stores in limited quantities for a limited duration.
We recommend that you telephone the relevant store to check availability of the product before making a special visit, or use our Buy & Collect service to avoid disappointment.
Please note that when purchasing a product that includes a gift with purchase, the gift is subject to availability, while stocks last only.
Price & Availability Errors
We endeavour to present the most recent, most accurate and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologise for any errors relating to product price or availability.
If a pricing error has been made, we reserve the right to suspend your order and to contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price.
We reserve the right to amend errors or to update product information at any time without prior notice. We present our content 'as is' and make no claims to its accuracy, either expressed or implied.
Out of Stock Items
Much of our stock is seasonal and therefore, once an item has sold out it is unlikely to come back into stock. Just because it has sold out online does not mean it has sold out in-store, so you may find the item at your local House of Fraser, though please call ahead to avoid disappointment. Find your nearest store
We do re-order some of our customer's favourite lines – from luxury cotton bed linen to merino sweaters. Please keep an eye out to see when they come back into stock or call our customer services team with specific enquiries on 0345 602 1073.
Restricted Quantities on Some Beauty Items
For some of our beauty products, customers are restricted to a maximum number of any single item they may order. If you select more than the maximum number allowed, we will have to cancel part of your order.
For example, Dior will only allow a maximum purchase of 5 units of the same product, whilst Chanel will only allow a maximum purchase of 3. If you select more than the allowed number of units, we will have to cancel that part of your order, which exceeds the maximum allowed.
In the event that this happens, one of our customer service team will contact you and you will receive a full refund for the items we are unable to send you. We apologise in advance for any inconvenience this may cause you.