Personal information

When you use this website, we may collect, store and use the following kinds of data:

• Information about your PC and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages view
• Information relating to any transactions carried out between you and House of Fraser on or in relation to this website, including information relating to any purchases you make of our goods and/or services
• Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications and/or newsletters
• Information that you provide to us for the purpose of signing up for our email newsletters

Using your personal information

Personal data submitted to us will be used for the purposes specified in this section or as found elsewhere in the relevant parts of the website. We may use your personal information to:

• Administer the website
• Improve your browsing experience by developing and improving the design and layout of the website, through the monitoring of your usage
• Process your orders
• Provide you with information such as news regarding the website, new services and special offers or promotions that may be of interest to you (also see Keeping in touch with you)

Data Protection

House of Fraser uses the latest in Secure Server Technology (SSL – 128bit encryption) to ensure that all of your personal and transactional information is protected to the highest standards. We never make your personal details available to companies outside House of Fraser for marketing purposes, although our representatives and appointed agents and business partners may hold your data so that your details and/or order can be processed and/or account maintained. House of Fraser (Stores) Ltd is registered with the Information Commissioners Office as a Data Controller. We will comply with the standard, procedures and requirements as laid down in the Data Protection Acts 1984 and 1998 and to ensure that your personal data is kept secure and processed as required by the various laws in force from time-to-time.

Cookies

When you enter this website, we will use cookies. Cookies are tiny text files that identify your computer to our server. These cookies in no way allow us access to your computer and do not store any details relating to you or your credit cards. They are used to record the areas of the site that you have visited and for how long, which provides us with useful usage information that helps us make our site more accessible to our users in line with their needs. You may also see House of Fraser adverts and content on other websites. For these adverts, our third party providers may use cookies so that House of Fraser can monitor whether you see the adverts, click on them and buy from our website. Cookies are placed on your computer if your browser is set to allow these. If you wish to ‘turn off’ cookies, then please check your browser’s help files for guidance on how to do so. The Help section found is usually found in the Menu bar at the top of the browser. Some browsers provide help if the F1 key is pressed. However, you may lose some of the functionality of this website.

You may see House of Fraser adverts and content on other websites. For these adverts, our third party providers may use software that can set a cookie to your browser, this will enable us to monitor whether you see the adverts, click on them and buy from our website.

Keeping in touch with you

We want to keep you up to date with key information about new ranges, promotional offers and what's coming soon to House of Fraser stores. We may also use your details to send you information about other goods and services we sell or for our research purposes. If you have registered to receive email newsletters from us, you can remove your email address from our list by using the 'unsubscribe' links in the emails we send you.

Third parties

Your personal information may be disclosed to other businesses within the House of Fraser and to reputable third parties who will help process your order. House of Fraser requires that all such third parties treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place from time-to-time. We will not release your personal information to any external company for mailing or marketing purposes unless we have your prior approval. We may pass on personal information about sales and website usage to reputable third parties for research or analysis purposes.

Policy amendments

We may update our policies from time-time by posting a new version on our website. You should check our policy pages occasionally to ensure you are happy with any changes.