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Returns & Refunds - Returning Goods Purchased via Paypal

If you wish to return any items purchased using Paypal, special conditions apply.


You Must Return Items by Post or Courier Only (NOT to a Store)

If you wish to return goods that were purchased using Paypal, then you must return them by post or courier. We cannot accept returns of items purchased using Paypal in our stores.

PayPal Purchases can only be exchanged in store for a House of Fraser Gift Card to the value of the item or another item available in-store. If you wish to return goods that were purchased via PayPal for a full refund then you must return your goods within 14 days from the day you receive the goods to our address below. We cannot refund your PayPal account if you return items to a store.