Customer Services Shopping Online How to Order Buying Guides Payment Options Pricing & Availability Tracking Your Order Staying Safe Online Keeping in Touch Collection & Delivery Collection & Delivery Options Items Requiring Special Delivery Problem with a Delivery? International International Delivery International Returns & Refunds Returns & Refunds Online Returns & Refund Policy Return to a House of Fraser Store Return by Post or Courier Return by Collect+ Returning Goods Purchased via Paypal Returning Specific Products Cancelling Your Order Legal Terms & Conditions of Sale Terms & Conditions of Our Website Competition Terms & Conditions Furniture Terms & Conditions Reviews Gift Voucher Terms & Conditions Join the Customer Panel Contact Us Shopping Online - Staying Safe Online We want you to feel secure receiving communications and contacting us online through email and social media. We've compiled an easy safety checklist to give you peace of mind: Never reply to suspicious emails, tweets or posts with your personal or financial information. Any legitimate emails from House of Fraser will always come from @emails.houseoffraser.co.uk, @houseoffraser.co.uk or @hof.co.uk, and we'll always take you to www.houseoffraser.co.uk Never enter your password after following a link in an email or chat that you don't trust. It's better to go directly to the site using a bookmark. Keep your online security software up to date. This will help to flag any risks, protecting you and your computer. If you receive an email about an offer or prize that sounds too good to be true, it probably is! If in doubt, play it safe and resist clicking.