1. > Homepage
  2. Customer Services
  3. > Staying Safe Online

Customer Services

Mobile Main Menu

Shopping Online - Staying Safe Online

We want you to feel secure receiving communications and contacting us online through email and social media. We've compiled an easy safety checklist to give you peace of mind:

  • Never reply to suspicious emails, tweets or posts with your personal or financial information. Any legitimate emails from House of Fraser will always come from @emails.houseoffraser.co.uk, @houseoffraser.co.uk or @hof.co.uk, and we'll always take you to www.houseoffraser.co.uk
  • Never enter your password after following a link in an email or chat that you don't trust. It's better to go directly to the site using a bookmark.
  • Keep your online security software up to date. This will help to flag any risks, protecting you and your computer.
  • If you receive an email about an offer or prize that sounds too good to be true, it probably is! If in doubt, play it safe and resist clicking.