Terms & Conditions

Contents

1. About Us
2. Terms and conditions of our website
3. Terms and conditions of sale
4. Supplemental terms and conditions of sale for furniture
5. Supplemental terms and conditions of sale for fitness equipment
6. Supplemental terms and conditions for gift vouchers, gift cards and evouchers
7. Terms and conditions for customer ratings and reviews and customer questions and answers
8. Competition and prize draw general terms and conditions

About Us

Welcome to the House of Fraser website. This website is owned by House of Fraser (Stores) Limited, a company registered in Scotland with company number SC010677 whose registered office is at Granite House, 31 Stockwell Street, Glasgow G1 4RZ. Our VAT number is 259976879. We use the terms “we”, “our” and “us” throughout our terms and conditions and our customer service pages to refer to House of Fraser (Stores) Limited.

Terms and conditions of our website

We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using our website, you signify your agreement to be bound by these terms and conditions. If you do not agree with these terms and conditions, you should not use our website.

Some of our products and services are supplied by our third party suppliers and when you purchase products or services from those suppliers, their terms and conditions will apply. The products and services affected are:

1. Large Kitchen Appliances (in association with DRL) is operated by DRL Limited and, as such, customers who purchase these products will be bound by their terms and conditions.
2. Made to Measure Curtains, Accessories & Fabrics (in association with Montgomery) is operated by Montgomery Tomlinson Limited and, as such, customers who purchase these products will be bound by their terms and conditions (included with your order).
3. Gift Experiences are provided by either:
   a) Red Letter Day Ltd and, as such, customers who purchase these experiences will be bound by their terms and conditions, or;
   b) Smartbox Experience Ltd and, as such, customers who purchase these experiences will be bound by their terms and conditions.

Privacy Policy

Our Privacy Policy can be found here . Our privacy policy supplements these terms and conditions and by using our website, you will be deemed to have read and accepted our privacy policy.

Access to website content / copyright

We have links to other websites that are owned and operated by affiliate companies. Unless otherwise noted, the design and content featured on our website are all intellectual property that is owned, controlled or licensed by us. The website is intended solely for your personal non-commercial use. Any use of our website and its content for purposes other than personal non-commercial use is prohibited without our prior written permission. Any person is authorised to view, copy, print and distribute content on our website subject to the following conditions: the page is used only for information and non-commercial purposes; and that any copies of, or extracts from, the website must include this copyright notice.

You may not systematically extract and/or utilise parts of the content of our website and in particular, you may not utilise any data mining, robots or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any parts of this website without our prior written permission. You may not create and/or publish your own database that features content on this website (e.g. our prices and product listings) without our prior written permission.

You are granted a limited and non-exclusive right to create a hyperlink to the homepage of houseoffraser.co.uk as long as the link does not portray us, our affiliates or our/their products or services in a false, misleading, derogatory or otherwise offensive matter. You may not use any of our logos or other proprietary graphic or trademark as part of the hyperlink without our prior written permission.

Please be aware that each of the various trademarks, product names, company names and corporate identities represented on our website are the property of the individual companies, used by us with their permission, and are not to be reproduced or used without the express permission of its owner.

Your account

If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. We shall not be liable to any person for any loss or damage which may arise as a result of your failure to keep your password and account protected.

Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.

We reserve the right to refuse access to our website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Website errors

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Website access

Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of our website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our website. In effect, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website. We shall not be liable for damages or losses of any kind that you may incur from your use of or inability to access our website.

Website Changes

Our goal is to keep our website fresh and exciting. We create timely editorial to replace content that becomes out-dated or out-of-season and move and expand portions of the site. We cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.

Product display

We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our site, may greatly affect the colours you actually see on the screen. We cannot be held responsible for any limitations of the equipment you use to view our site and cannot guarantee that your equipment’s display of any colour, texture, or detail of merchandise will be accurate/the same as the actual product.

Product availability

Many (but not all) of our featured items are also available in our stores in limited quantities and because of their limited availability, stock may not be replenished. Please note that not all stock will be available in all of our stores and we recommend that you telephone the relevant store to check availability of the product before making a visit.

Third party links

To provide a greater range of goods we may provide links to other websites or resources for you to access if you so wish. You acknowledge and agree that, as you have chosen to click on the link, we are not liable in respect of your use of these websites and resources.

VAT

All prices shown include the applicable VAT rate. If your order has been delivered outside the EEC, please note that VAT has not been charged.

Terms and conditions of sale

Some of our products and services have supplementary terms and conditions and these should be read in conjunction with the terms and conditions of sale below. These supplementary terms and conditions are:

1. Supplemental terms and conditions of sale for furniture
2. Supplemental terms and conditions of sale for fitness equipment
3. Supplemental terms and conditions for gift vouchers, gift cards and evouchers

Acceptance of your order

Your order on our website constitutes an offer to us to purchase the goods and or services in your basket for personal usage or consumption and we will do our utmost to fulfil this order to the service levels you expect. So as to meet our service commitment to you, we will store your order and necessary personal details, obtain authorisation from your bank for the payment and make certain security checks on your identity and address (in line with our Privacy Policy).

We will not accept your order until such time that you are emailed to say that the products you have ordered have been dispatched, are ready for collection or, in respect of any services, begun. Once you receive such an email, we will be contracted to you and your contract will be concluded upon delivery of the products or completion of the services. Any products or services on the same order that we have not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products have been dispatched, are ready for collection or, in respect of any services, begun. Placing an order does not constitute a contract with us until we confirm the products as despatched, ready for collection or services begun.

We reserve the right not to accept your order for any reason whatsoever including, but not limited to, payment problems, product availability and product price or description error.

Age restricted products

Some of our products are restricted to persons over a certain age as laid down by law. We are not permitted to supply such products to persons who do not meet the minimum age required as stated below. If you are underage you must not attempt to purchase these products through our website. By placing an order for any of the products detailed below you are confirming that you (or the intended recipient) are the minimum age required by law:

1. Alcohol – any products containing alcohol may only be sold to persons over 18.
2. Knives - may only be sold to persons over 18. (Please note, knives are currently not available on line)
3. DVDs / PC software & videogames – may only be purchased by persons at or over the age certification as displayed on the product.
4. Christmas crackers, party poppers and table torpedoes – may only be sold to persons over 16.
5. All other types of fireworks – may only be sold to persons over 18.
6. Liquor chocolates – may only be sold to persons over 16.

We operate a Think 21 policy in our English, Welsh and Irish stores and a Think 25 policy in our Scottish stores and if you are lucky enough to look under this age please do not be offended if a member of staff asks you for proof of ID to establish that you are over the relevant age.

With regards to our Buy & Collect service, if you would like someone else to collect the order on your behalf and your order contains age-restricted product (e.g. alcohol) we will not be able to provide your order to the person collecting if they are under the legal age relevant to the product within your order.

Quantity restricted products

Some of our products are restricted to a maximum number of units that you may order. If you select more than the maximum number allowed, we will have to cancel part of your order. For example, Dior will only allow a maximum purchase of 5 units of the same product, whilst Chanel will only allow a maximum purchase of 3. If you select more than the allowed number of units, we will have to cancel that part of your order, which exceeds the maximum allowed. In the event that this happens, one of our customer service team will contact you and you will receive a full refund for those items which we are unable to send you.  We apologise in advance for any inconvenience this may cause you.

Promotional codes

We cannot retrospectively apply a promotional code to your order. If you place an order without correctly applying the promotional code, we will be unable to reimburse you the discount once the order has been placed. If you are having any difficulties in applying a promotional code or believe the code to be faulty, please contact our customer services team on 0845 602 1073.

Test before you buy – money back guarantee

When you purchase one of our products with a "test before you try" badge, you will also receive a free sample (while stocks last) of the same product to test before you open the full size. If you do not like the sample, simply return the unopened full size product to a House of Fraser store or online within 14 days to receive a full refund in accordance with our online refund policy.

Payment Problems

If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to despatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.

Security Checks

As part of our policy to protect against the fraudulent use of credit / debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards (in line with our Privacy Policy).

Delivery

We have a wide range of delivery options and timescales, and charges will vary dependent on the type of product or service ordered. Full details can be found in our customer service pages under Delivery. Some items may be subject to different charges or timescales.

Risk in the products (e.g. damage or loss to the products) will remain with us until we deliver the goods to the address specified in your order or collected in store when the risk will pass to you immediately.

Delivery charges will only be refundable if you cancel your contract from the time it is placed and within seven working days after the day of receipt of your goods. Please see Cancellation for more information and exceptions.

International Delivery

Deliveries outside the UK are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from us. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.

Please note that many countries have import restrictions on certain products or materials. You are responsible for checking with the local customs authorities before placing an order for international delivery. We are unable to offer you any assistance in this regard. If the international delivery is outside the EU, it is advisable to keep your total basket value below the customs duty threshold of the destination country. Please check thresholds and duties for the international delivery address before placing an order. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Please also note that for international deliveries: any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages and the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements.

Purchases will be completed in pounds Sterling. Your bank or credit card provider will determine and apply the then current exchange rate and may charge you administration costs. Please contact your bank or credit card provider before making a purchase to ensure you are aware of any such costs.

Cancellations

You may cancel your order immediately after placing it by calling our customer services team on 0845 602 1073. If your products have already been despatched, you can cancel your contract from the time it is placed and within seven working days after the day of receipt of your goods for a full refund (including any delivery charges if applicable) by following our online refund policy.

We are unable to provide a refund of the delivery charges where only part of your order is being cancelled. Please note that a collection charge, as noted below, will be made if you wish to return furniture or large fitness equipment unless it is faulty, damaged upon delivery or incorrect:

•    Furniture - £100;
•    Large fitness equipment - £20

You may cancel your contract in respect of the following items provided that it is in its original condition (including the packaging where it forms part of the goods, for example, boxed garments and gift items) and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken: cosmetics, duvets, DVDs, fitness equipment. hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, PC software and videogames, perfumery, personal grooming products, pillows and swimwear.  Hats must have the returns policy swing ticket still attached.

You cannot cancel your contract in respect of made to measure/order goods or perishable goods (e.g. fresh foods and flowers) unless they are faulty, damaged upon delivery or incorrect. The following items have restrictions on whether they can be cancelled:

1. Food and wine gift sets – food and wine combination gift sets are made to order and therefore cancellations or alterations will only be permitted within 24 hours of the order being placed. Outside of this period refunds or exchanges cannot be given unless the gift set is faulty, damaged or we have incorrectly supplied goods.
2. Fitness equipment - may not be cancelled if the equipment has been used or is part or fully assembled.
3. Gift cards and vouchers – you may submit a cancellation or alteration request within 24 hours of the order being placed unless we have already despatched your gift cards or gift vouchers.
4. Large kitchen appliances – find out more about cancellations
5. Made to measure curtains, accessories & fabrics – find out more about cancellations

If you wish to return your order outside of the cancellation time period specified above please refer to our online refund policy.

Where you have failed to take reasonable care of the goods, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.

Online Refund Policy

We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in one of our stores. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of our goods. Therefore, please do not damage the items whilst you inspect them or try them on for size (this also includes the packaging where it forms part of the goods, for example, boxed garments and gift items). You must ensure that you return the original undamaged packaging along with the item/s you wish to return.

Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover any loss.

If you wish to return a product you have purchased from our website, making note of any non-returnable products, you may do so:

1. within 14 days to any House of Fraser store (excluding House of Fraser Outlets) from the day you receive the goods and we will refund you in full via the original payment method used. If you return your purchase after this period but within 28 days you may exchange the item for other merchandise or a House of Fraser Gift Card to the value of the item; or
2. within 14 days by post or courier from the day you receive the goods and we will refund you in full via the original payment method used. Where Gift Cards, Vouchers or eVouchers have been used as tender for an order (whether in whole or in part), any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in Gift Cards or Vouchers. Any remaining balance will then be refunded to the payment card (if used). If you return your purchase after this period but within 28 days we will issue you with a House of Fraser eVoucher to the value of the item. We are unable to exchange products by post and you must return the item to a store if you wish to do so (see above).
3. within 14 days by Collect+ from the day you receive the goods and we will refund you in full via the original payment method used. Where Gift Cards, Vouchers or eVouchers have been used as tender for an order (whether in whole or in part), any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in Gift Cards or Vouchers. Any remaining balance will then be refunded to the payment card (if used). If you return your purchase after this period but within 28 days we will issue you with a House of Fraser eVoucher to the value of the item. We are unable to exchange products by Collect+ and you must return the item to store if you wish to do so (see above).

Please note:
The following items can only be returned within our refund policy providing it is in its original condition (including the packaging where it forms part of the goods, for example, boxed garments and gift items) and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken: cosmetics, duvets, DVDs, fitness equipment. hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, PC software and videogames, perfumery, personal grooming products, pillows and swimwear.  Hats must have the returns policy swing ticket still attached.

Our Online refund policy does not apply to furniture orders made on our website and you may only return furniture if you wish to cancel your contract with us, please see Cancellations for further details. This does not affect your statutory rights in respect of faulty or damaged furniture.

A collection charge, as noted below, will be made if you wish to return furniture or large fitness equipment unless it is faulty, damaged upon delivery or incorrect:
•    Furniture - £100;
•    Large fitness equipment - £20

Delivery charges will only be refundable if you cancel your contact with us within seven working days after the day of receipt of your purchases (see Cancellations for more details). Otherwise, delivery charges will only be refundable in the case of items that are faulty, damaged upon delivery or incorrect.

If you wish to return unwanted, faulty or damaged goods that were purchased via Paypal for a full refund then you must return your goods by post or courier. If you return products to a store, you may be given a gift card for the refunded amount. 

Where special conditions are attached to your purchase/order, this refund policy will not apply and the special conditions will take priority (e.g. furniture, carpets, and some products from some of our third party partners).

No refund or exchange will be given without a receipt or other proof of purchase.

Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion.

With the exception of faulty or damaged goods, if you return your purchase by post or courier after the 28 day period, we reserve the right to not offer you a refund in full. We will instead return your purchase to you and prior to sending it out, we will charge you the delivery fee that is applicable to the product purchased and the location to which your returns will be delivered.

Our online refund policy does not affect your statutory rights in respect of faulty or damaged goods.

Please see our Returns section in our Customer Service pages for full details of our refund policy and how to return goods.

Non-Returnable Products

House of Fraser Gift Cards and Gift Vouchers, pierced earrings, hampers, food, beverages and ‘free’ items cannot be returned within the terms of our refund policy. Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty or damaged goods. Please also see Cancellations.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

Liability

To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to our website, goods and services. This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.

We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.

Nothing in these terms and conditions will limit our liability for death or personal injury resulting from our negligence or that of our servants, agents and employees.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Severence

If any of these terms and conditions are found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not effect the validity or enforceability of the remaining provisions.

Updates and amendments

These terms and conditions may be updated or amended from time to time to comply with law or where our business or website requires such change without any notice to you. Updates and amendments will be posted to our website.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English.

Supplemental terms and conditions of sale for furniture

An offer of delivery will be made within seven days of you placing your order. The initial offer of delivery will be for a specific day, dependent on the delivery address. The delivery company will contact you the day before delivery with a three hour delivery window. If the delivery date is unsuitable, then you can agree an alternative day with the delivery company.

All products are usually delivered to the room of your choice and will be assembled by us, unless otherwise stated.  You are required to ensure that the product will fit your property and can be easily transported. We include product weights and dimensions on our website and if you are unsure about anything, you must call us before placing your order.

Upon delivery the crew will ask you to inspect the packaging for any sign of damage. Please take time to ensure that everything is in order.  Once the product has been assembled (if applicable), you will be asked to inspect the item for any sign of damage and then sign a customer satisfaction note. Please take the time to fill in as much detail as possible. All wrapping will be removed after your final inspection. Should you prefer to not have the goods unpacked and assembled (if applicable), the delivery team will unwrap the goods for inspection and then re-cover the product using the original packaging.

If you cannot accommodate delivery of your furniture within 21 working days of the notified date of delivery, the delivery company will store the goods. However, this will incur a storage charge payable directly to the delivery company. They will advise you of the charge which will vary dependent on the number of days and type and size of the furniture being stored.

If there is no-one available to accept the delivery on the day agreed with the delivery company, a £80 charge will be payable directly to the delivery company in order that a redelivery may be attempted and they will contact you to arrange an alternative date. If the alternative date is not within 21 working days of the original date of delivery, the delivery company will store the goods. However, this will also incur a storage charge payable directly to the delivery company. They will advise you of the charge which will vary dependent on number of days and type and size of the furniture being stored.

If you are unable to accommodate the delivery, you must inform us at least 24 hours in advance of the delivery date to arrange another date at no extra charge. However, if the alternative date is not within 21 working days of the original date of delivery, the delivery company will store the goods. However, this will incur a storage charge payable directly to the delivery company. They will advise you of the charge which will vary dependent on number of days and type and size of the furniture being stored.

Our refund policy does not apply to furniture orders made on our website and you may only return furniture if you wish to cancel your contract with us, please see Cancellations for further details. This does not affect your statutory rights in respect of faulty or damaged furniture. A collection charge of £100 will be made if you wish to return the furniture unless it is faulty, damaged upon delivery or incorrect.

In the event of a dispute that we are unable to resolve, we recommend that you contact the Furniture Ombudsman as they offer an independent dispute resolution service.

Supplemental terms and conditions of sale for fitness equipment

We recommend that you consult your Doctor before purchasing or using any fitness equipment on our website or embarking upon any new exercise program. You should especially be careful if you suffer from a heart condition, diabetes, asthma, high blood pressure, back or joint problems or any other medical conditions. You should also consult your doctor if you are pregnant, on medication or if you have any health concerns.

An offer of delivery will be made once your order has been accepted, with standard delivery times between 7 and 14 working days. The initial offer of delivery will be for a specific day, dependent on the delivery address. The delivery company will contact you the day before delivery with a three hour delivery window. If the delivery date is unsuitable, then you can agree an alternative day with the delivery company.

All products are usually delivered flat-packed and will require assemby by you, unless otherwise stated.  You are required to ensure that the product will fit your property and can be easily transported. We include product weights and dimensions on our website and if you are unsure about anything, you must call us before placing your order.

Deliveries are to the ground floor as standard unless installation is included. However we cannot guarantee an upstairs delivery (even when installation is included) due to health and safety and risk of damage to property by carrying large fitness equipment upstairs. A carrier may deliver upstairs at their discretion but this cannot be guaranteed. Since most carriers will only deliver to the curb side immediately adjacent to their vehicle and regard inside delivery as an extra service cost, it may be necessary for you to assist or move a product into your home.  This is especially the case if you live in a block of flats, as carriers will only usually deliver to the ground floor entrance to your block. For the purposes of this condition “ground floor” does not include steps that are immediately outside your premises which the carrier is required to climb in order to gain access to the property.

When the carrier delivers your order, you need to count the pieces you have received and check for any damage.  If the number of boxes you have received does not exactly match the number of pieces on the carrier’s delivery note, this must be noted next to your signature. If the parcel(s) you receive have any damage on the exterior packaging you must check the contents and list the damage on the carrier’s delivery note. If the words‘goods delivered in good condition’ are on the delviery form next your signature, they need to also be crossed out. Any damage must be reported to us within 48 hours of signing. If someone else is signing on your behalf they must be made aware of the above.  If the box is damaged and you do not check the contents and fail to make any attempt to list this on the delivery note, neither us or the carrier can be held responsible.

Your contract for the supply of fitness equipment may not be cancelled if the equipment has been used or is part of fully assembled. Please see Cancellations for more information. A collection charge of £20 will be made if you wish to return large fitness equipment unless it is faulty, damaged upon delivery or incorrect.

If an item develops a fault, you will be required to contact the manufacturer’s dedicated technical support team that they will have in place to deal with problems relating to their own products. The details of the technical support line can usually be found in the product manual. If you do not have your proof of purchase or if you do not have your product manual, please contact us and we will provide the necessary contact details and information.

 

Supplemental Terms and conditions for gift vouchers, gift cards and eVouchers

As part of our policy to protect against the fraudulent use of credit cards, we conduct security checks on all our orders. Where vouchers have been used as part tender for an order and the credit / debit card used in conjunction fails fraud checking, the redeemed value against that voucher will not be reversed.

If you intend to enter a voucher code against an order but then fail to do so, we cannot do it retrospectively for you.

Gift Vouchers, Gift Cards and eVouchers have their own terms and conditions as follows:

Gift Vouchers

House of Fraser Sterling Gift Vouchers are redeemable against any merchandise in UK House of Fraser stores and online at www.houseoffraser.co.uk.

House of Fraser Euro Gift Vouchers are redeemable against any merchandise in House of Fraser, Dundrum, Ireland only.

Gift Vouchers cannot be used to purchase large kitchen appliances or Montgomery made to measure curtains, accessories and fabrics online.

Gift Vouchers cannot be used to purchase Gift Cards, Gift Vouchers or financial services.

Multiple Gift Vouchers may be redeemed in the same transaction up to the value of the goods being purchased.

Gift Vouchers cannot be exchanged for cash or used as payment on Recognition Card accounts.

For purchases in store, where Gift Vouchers offered have a greater value than the goods being purchased, change above £4.99 / €4.99 will be returned as a House of Fraser Gift Card.

Gift Vouchers must be submitted upon redemption in store.

Gift Vouchers will expire on the date marked on the Gift Voucher. Gift Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.

Please treat Gift Vouchers as cash in terms of security. Gift vouchers cannot be replaced if lost, stolen or damaged.

Gift Vouchers are void if either the perforated tear-off area or scratch-off panel has been removed.

Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights.

House of Fraser reserves the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.

Old style House of Fraser Gift Vouchers which display the stag logo are no longer valid and must be replaced with the current design Gift Vouchers. Please visit your local store to arrange replacements.

Where Gift Vouchers have been used as tender for an online order (whether in whole or in part), any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in Gift Vouchers. Any remaining balance will then be refunded to the payment card (if used).

House of Fraser reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary.

Gift Vouchers are issued by us.

Gift Cards

The Gift Card is not a cheque guarantee, credit or charge card.

Gift Cards can be activated with a minimum value of £5 or €5 and have a maximum value limit of £1000 or €1000. Gift Cards can be topped up in stores to the maximum value limit.

Gift Cards are only redeemable for merchandise in House of Fraser stores in the United Kingdom and Ireland and online at www.houseoffraser.co.uk

Gift Cards cannot be used to purchase large kitchen appliances or Montgomery made to measure curtains, accessories and fabrics online.

Gift Cards cannot be used to purchase Gift Cards, Gift Vouchers or financial services.

Gift Cards cannot be used for telephone or mail order purchases.

Gift Cards cannot be exchanged for cash or used as payment on Recognition Card accounts.

No change will be given but the balance may be applied to future purchases.

Temporary Recognition Cards may not be used to activate or top-up a Gift Card.

The Gift Card will expire 24 months from date of last load, e.g. card activation, top-up or refund. At expiry, any remaining balance will be lost.

Gift Cards cannot be returned or refunded, except in accordance with your legal rights.

Please protect your Gift Card and treat it as cash. House of Fraser cannot be held liable for Gift Cards which, once activated, are subsequently lost, stolen or damaged.

If any product purchased with a Gift Card is exchanged or refunded, any money owing will be added to the balance on the Gift Card.

Customers must present the Gift Card in order to make purchases in store.

House of Fraser reserves the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.

Where Gift Cards have been used as tender for an online order (whether in whole or in part), any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in Gift Cards. Any remaining balance will then be refunded to the payment card (if used).

House of Fraser reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the card if, at its discretion, it deems such action necessary (e.g. to change the scope of the Gift Card service, notify of the service’s withdrawal or in the event of circumstances beyond its control).

Gift Cards are issued by us.

eVouchers

House of Fraser eVouchers are redeemable against any merchandise online at www.houseoffraser.co.uk and cannot be redeemed in store.

eVouchers are issued by us when:

1. you have paid for goods using a Gift Voucher, Gift Card or an eVoucher in full or partial payment of an order; or
2. you have been issued it by our customer services team as recompense for an error we have made.

Where eVouchers have been used as tender for an online order (whether in whole or in part), any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in eVouchers. Any remaining balance will then be refunded to the payment card (if used).

eVouchers cannot be used to purchase large kitchen appliances or Montgomery made to measure curtains, accessories and fabrics online.

eVouchers cannot be used to purchase Gift Cards, Gift Vouchers or financial services.

Multiple eVouchers may be redeemed in the same transaction up to the value of the goods being purchased.

eVouchers cannot be exchanged for cash or used as payment on Recognition Card accounts.

Please treat eVouchers as cash in terms of security. eVouchers cannot be replaced if lost, stolen or damaged.

eVouchers cannot be returned or refunded, except in accordance with your legal rights.

House of Fraser reserves the right to refuse to accept an eVoucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.

House of Fraser reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary.

Supplemental Terms and conditions for customer ratings and reviews and customer questions and answers

The terms and conditions below govern your conduct associated with our Customer Ratings and Review service and our Question and Answer Service (the "Customer Participation Services"). To the extent of any conflict between our Privacy Policy and the terms and conditions in this section, these terms and conditions shall control in respect to the Customer Participation Services.

By submitting any content to us, you represent and warrant that:

1. you are the sole author and owner of the intellectual property rights thereto;
2. all "moral rights" that you may have in such content have been voluntarily waived by you;
3. all content that you post is accurate;
4. you are at least 13 years old; and
5. use of the content you supply does not violate these terms and conditions and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

1. that is known by you to be false, inaccurate or misleading;
2. that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
3. that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
4. that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
5. for which you were compensated or granted any consideration by any third party;
6. that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; and
7. that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our website that we deem, in our sole discretion, to violate the content guidelines or any other provision of these terms and conditions. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not us, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of us, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with the Customer Participation Services you agree that we, and our third party service providers, may use your email address to contact you about the status of your review, question, answer and other administrative purposes.

If at any time you wish to cancel your email subscription to House of Fraser mailings, simply scroll to the bottom of the email and click on the button to Unsubscribe.

Competition and prize draw general terms and conditions

These terms and conditions

1. These terms and conditions (which we will refer to as our “General Terms”) are the general terms and conditions that apply to all competitions and prize draws as promoted by us. We refer to all competitions and prize draws as “Competitions” in these General Terms.
2. Competitions may also have their own specific terms and conditions (such as the details of how to enter, what the opening/closing dates are and what sort of prize you may win). Any such Competition specific terms and conditions will be made available as part of the on-line or in-print promotion of the particular Competition. In these General Terms, we will refer to Competition specific terms and conditions as the “Specific Terms”.
3. You should therefore read these General Terms in combination with any applicable Specific Terms. Where any such Specific Terms conflict with these General Terms, the Specific Terms will take precedence.
4. We may change these General Terms at any time. You should check our website regularly for any changes which will apply from the date that they are uploaded.

Identity of the promoter of the competition

1. Unless any Specific Terms tell you otherwise, we will always be the promoter of Competitions.

Eligibility rules for our competitions

1. Unless we say otherwise in the Specific Terms, our Competitions are open to all persons resident in the UK (which comprises England, Northern Ireland, Scotland and Wales) aged 18 or over at the date of their entry.
2. Certain Competitions may have additional eligibility requirements, such as valid passports, visas, driving licences, good physical health and so on. Any such additional eligibility requirements will be publicised to entrants in the relevant Competition or Specific Terms.
3. In the event that Competitions are open to children (aged 15 or younger) and/or young persons (aged 16 or 17), the age requirements will be publicised to entrants in the Specific Terms. We reserve the right to require that the parent or guardian of any person aged 18 or less confirms in writing that they agree to be bound by these terms and conditions and will accept any prize on behalf of an under-18 prize winner.
4. It will be our sole decision as to whether any eligibility requirement has or has not been met and we may require evidence or confirmation from entrants before awarding prizes.
5. Employees of House of Fraser and their immediate families may not enter any Competition; neither may the employees of any third party sponsors, prize providers or their immediate families or anyone professionally associated with the Competition.

Entry and entry methods

1. The entry method will be specified in the relevant media as part of the on-line or in-print promotion of the particular Competition and/or in the Specific Terms.
2. In all Competitions, we reserve the right to reject any entries that do not meet the entry requirements as stated in the Specific Terms, are incomplete, incomprehensible, damaged or otherwise deficient. We also reserve the right to reject entries that are unlawful, indecent, racist, inflammatory, defamatory or which we consider to be otherwise harmful to the goodwill and reputation of our Company. We accept no responsibility for any late, lost or misdirected entries including but not limited to texts, post, online entry forms or emails not received due to technical disruptions, network congestion, virus, bugs or any other reason. Proof of sending of any entry will not be proof of our receipt of that entry.
3. The use of any automated entry software or any other mechanical or electronic means that permits any person to enter any Competition repeatedly is prohibited.
4. Unless otherwise permitted pursuant to any Specific Terms, no person may enter any Competition more than once and persons may not enter or participate as part of a syndicate or on behalf of any other person, syndicate, group, society or company. We reserve the right to disqualify any entrant who uses multiple names and to require them to return any prize they may have won.
5. Where an entrant or prize winner has been found to be in breach of any of the terms and conditions of a Competition and, in particular, where a person is in breach of the entry restrictions set out in rules 4.3 and 4.4 above, we may nevertheless still enforce our right to disqualify that person and require the return or reimbursement to us of any prize even where a prize has been awarded and/or actually provided to the entrant or prize winner in question.

Prizes

1. We reserve the right to substitute the stated prizes with prizes that we consider to be of the same or higher value. We offer no cash alternative for non-cash prizes and prize winners must accept prizes in the form offered. All elements of a prize are non-transferable. Where a prize is won by a person younger than 18, we reserve the right to award the prize to the prize winner’s parent or guardian on behalf of the prize winner. Holiday prizes are not available to persons under the age of 18 without written consent from a parent or legal guardian and unless accompanied by a parent or legal guardian.
2. All prize winners will be notified that they have won a prize no later than thirty (30) days of the closing date of the Competition via telephone or in writing via email.
3. Prizes will be despatched to the winners via the UK mail service, unless otherwise stated. We will not be liable for any prizes which are lost, delayed or damaged in the post for reasons beyond our control.
4. Prizes will only be delivered to an address within the UK (or elsewhere if the Competition is open to entrants residing outside of the UK). Should a prize winner’s contact details change, it is their responsibility to notify us or the contact persons for the relevant Competition.
5. We reserve the right to request proof of a prize winner’s identity in the form of a passport or driver’s licence and proof of address in the form of a utility bill. In the event that a prize winner cannot provide us with proof of identity reasonably acceptable to us, we may withdraw the prize and select another prize winner.
6. All prizes are subject to availability, non-transferable and non-exchangeable. Where prizes consist of entry tickets, attendance at events, holidays and similar time specific benefits, they must be taken on the dates specified by us or in the Specific Terms. If a prize winner does not take any element of a prize at the time stipulated by us (or any relevant third party prize provider) then that element of the prize will be forfeited by the winner. No cash will be awarded in lieu of that prize or part of it.
7. Any tax payable as a result of a prize being awarded or received will be the responsibility of the winner. Winners should seek independent financial advice prior to accepting a prize if this is a concern.
8. We make no representation or warranty in relation to prizes provided and to the fullest extent permitted by law we shall have no liability to you in relation to any prize, its fitness for purposes, merchantability or otherwise. We reserve the right to disqualify entrants from entering our Competitions or prize winners from receiving their prizes where any such person engages in unsafe, illegal unsociable or inappropriate behaviour.
9. All stated prize values are at the supplier’s recommended retail price in pounds sterling and are correct at the time of printing. We take no responsibility for any fluctuations in prize values. We award cash prizes in the form specified in the Specific Terms. Any other arrangement will be at our discretion.
10. No addition, further or other costs or expenses are included in any prize unless stated in the Specific Terms. For example, the costs of transport to and from a venue or an event are not included and any accommodation prize includes basic room charge only.
11. Third party suppliers of prizes may also often stipulate their own terms, conditions or restrictions and all prize winners agree to be bound by these. Subject to rule 19.2, we shall have no liability in relation to any prize provided by a third party provider.

Holiday prizes

1. Where holiday prizes include a place for a travelling companion (i.e. a holiday for the prize winner plus guest) then these terms also apply to those persons. The holiday prize will be subject to availability and certain dates may be excluded when the winner may not take up the prize. All elements relating to such prize must be taken up during one period, and not on non-consecutive dates. The prize winner and any travelling companions must have and maintain valid passports endorsed with all relevant visas and with expiry dates no less than six (6) months following the proposed dates of travel or such other duration as may be required by any relevant regulation.
2. Unless otherwise stated, insurance is not provided as part of any holiday prize. It will be each prize winner’s and (if applicable) their travelling companion’s responsibility to take out at their own cost all relevant insurance (including but not limited to health and travel insurance, insurance for theft, loss and damage to property) which may be required or prudent to be taken. All insurance, spending money and other expenses, unless otherwise stated, are costs for the prize winner and their travelling companion and are not provided as part of any holiday prize. Unless stated otherwise, holiday prizes consist of flights and accommodation only.
3. Unless otherwise stated, holiday prizes do not include airport departure or government taxes. These must be paid by the prize winner and any travelling companion.
4. Passport control and the authorities of the country being visited may reserve the right to refuse entry to prize winners and/or their travelling companions. If this occurs, we shall not be responsible for ensuring prize winners or their travelling companions’ ability to travel to their holiday destination nor for any additional costs incurred should any person be refused entry. It is the prize winners’ obligation to check any conditions of entry and comply accordingly.
5. Holiday prizes are also usually subject to terms and conditions required by the provider which will apply to the prize winner and their travelling companion.
6. It is the responsibility of the prize winner and any travelling companions (if applicable) to check any travel advisories issued by the Government and determine whether they wish to accept the risk of travelling to the holiday destination. We will not be responsible for any loss or damage suffered by any prize winner and their travelling companions (if applicable) arising out of their failure to follow any travel advisories issued by the Government.
7. The prize winner and their travelling companions (if applicable) must comply with and are responsible for obtaining any inoculation and health regulations by any holiday prize destination country.
8. We will not be liable or responsible for any loss or damage suffered by any prize winner or their travelling companion (if applicable) should any prize winner or their travelling companion (if applicable) not redeem a holiday prize as a result of any Government travel warning or advisory applicable to the destination country and/or countries or for any other failure on their part to travel. In particular, we shall have no obligation to substitute any alternative prize, cash equivalent or other compensation where a prize winner and/or their travelling companion (if applicable) fail to redeem a holiday prize for any reason.

Events prizes

1. Where the prize for any of our Competitions involve the winner’s attendance at (or tickets to) an event, the prize winner acknowledges that we are not liable or responsible if any part of the event is cancelled, varied or rescheduled for any reason. If this means that the winner (and/or any accompanying guests) cannot attend the relevant event, we shall be under no obligation to provide any cash or alternative tickets.
2. Where prizes comprise or include “meet and greet” elements with celebrities, the prize may be subject to the availability of the celebrity in question and we will have no liability for any inability or failure of any prize winner or celebrity to attend any “meet and greet” session offered on any date nor will we offer any alternative prize or cash alternative or compensation for such failure.

Unclaimed prizes

1. All prizes must be claimed within fourteen (14) days of our notification of winning unless otherwise stated. We reserve the right to award prizes unclaimed after this period to alternative prize winners or not to award them at all.

Publicity and personal information

1. The personal information supplied by entrants when entering our Competitions will be used by us in accordance with our Privacy Policy. Your entry in a Competition is an agreement to be bound by our Privacy Policy. All entrants may have their contact details removed from our records by using the 'unsubscribe' links at the bottom of the promotional emails we send you or by responding to the text messages as indicated. If details are removed prior to the conclusion of the Competition and/or award of prize(s), entrants will however forfeit their right to claim any prizes. Where applicable, for administration and fulfilling the Competition, entrants consent that their personal data may be shared with the prize provider or promoter (if different).
2. Should an entrant be required to submit a third party’s personal information as a part of entry into or participation in any Competition, each entrant must ensure that any other person whose details have been provided by the entrant to us has given or will give their consent for their details to be provided to us and to be contacted by us in relation to the relevant Competitions.
3. Entrants agree that we have the right to publicise and communicate to the public the names, home towns, characters and likeness of entrants to our Competitions for the running of the Competitions and matters incidental to the Competition. In particular, entrants consent to their entries to Competitions being published and communicated to the public on our website/s.
4. All entrants and, in particular, prize winners may be required by us to participate in photo, recording, video and/or film session(s). In this regard you agree that we shall have the right to use all the resulting publicity materials in any medium (including, without limitation, the internet) and in any manner we see fit.
5. Entrants also acknowledge that publicity materials featuring them may be provided to our third party prize providers or promoters for the purposes of promoting their association with the Competition and awarding the relevant prizes.
6. No fees shall be payable to any entrant in relation to their entry in any Competition.

Comments, photographs and videos

1. Should any Competition require entrants to submit a comment, a photograph or video clip as a condition of entry in to the Competition and used in the Competition (collectively, “Creative”):
   1. entrants warrant that they are the person in the Creative or have prior approval from the person in the Creative that it may be submitted as part of their entry;
   2. entrants agree that we have the right to publish and communicate to the public the Creative in any media including, but not limited to, online, at all times without restriction or limitation throughout the world and not only for the purposes of the Competition;
   3. entrants acknowledge that we may edit the Creative in our sole discretion;
   4. entrants agree that we have the right to use entrants’ names, likenesses and other personal information in conjunction with the Creative;
   5. entrants agree not to bring against us any actions, suits, claims and demands in respect of defamation or any infringement or violation of any personal and/or property rights of any sort from our use of their Creative;
   6. entrants unconditionally waive their right to seek or obtain an injunction to prevent or restrict our use of the Creative; and
   7. entrants aged under 18 shall have obtained the consent of a parent or a guardian (and will provide us with the contact details we need should we wish to verify this) to enter the Creative.

Awarding of prizes

1. Where any prize is awarded via a prize draw, prize winners will be chosen at random from all qualifying entries within twenty eight (28) days of the Competition closing date.
2. If we become aware that the same person has been selected as a prize winner more than once, we will draw another name.
3. In the event of Competitions promoted by Santander Cards UK Ltd, entrants must not be in breach of their credit agreement with Santander Cards UK Ltd at the time of the draw.
4. Where any prize is awarded based on creative, artistic merit or other subjective criteria then the judge’s decision, as based on the subjective criteria set out in the Specific Terms, is final.

Copyright

1. By entering our Competitions all entrants:
   1. assign to us all rights (including present and future copyright) in their entry and their publicity materials in all media (including, without limitation, the internet) and whether in existence now or created in the future;
   2. agree not to assert any moral rights in respect of their entry and the publicity materials (wherever and whenever such rights are recognised) against us, our assigns, licensees and successors in title;
   3. undertake to us that their entry is not in breach of any third party intellectual property rights and will not contain anything, which is defamatory, indecent, harassing or threatening and that they will indemnify us for any loss, damage or liability arising should this turn out not to be true. If relevant, we reserve the right, but not the obligation (and without limiting entrants’ warranty and indemnity as set out above), to screen, filter and/or monitor information provided by the entrant and to edit, refuse to distribute or remove the same;
   4. confirm that they have the right, power and authority to grant the rights set out above and that they have obtained all consents and permissions necessary to grant us the same.
2. For the avoidance of doubt, all rights in the name and title of the Competition and the format rights for the Competition are our sole property and we may exploit the same in our absolute discretion.

Tamering and other matters

If for any reason any Competition is not capable of running as planned as a result of any (including but not limited to) technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of a Competition, we reserve the right to cancel, terminate, modify or suspend the Competition and/or any draw/s or judging related to the Competition and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem.

Leave for participation

Obtaining time off work and/or study or related activities to participate in a Competition and/or take a prize will be the sole and absolute responsibility of each contestant.

Termination of competition

We may vary the terms of, or terminate, a Competition at any time at its absolute discretion without liability to any contestant or other person. We will not award the prize if the Competition is terminated.

Decisions final

1. All our decisions relating to the Competition and/or redemption of the prizes are final. No discussions or correspondence with entrants or any other person will be entered into.
2. Tiebreakers, disputes, conflicts, questions or concerns will be managed by us and, if required by law, by an independent adjudicator.
3. Where a Competition involves voting, the accuracy of the pooled results received and published by us will be deemed to be final and binding and no correspondence will be entered into.

Facebook

Competitions which feature on Facebook are in no way sponsored, endorsed or administered by or associated with Facebook and entrants agree to release Facebook from any and all liabilities in connection to the Competition.

Failure to enforce terms and conditions

A failure by us to enforce any one of the terms and conditions in any instance(s) will not give rise to any claim or right of action by any entrant or prize winner, nor shall it be deemed to be a waiver of any of our rights in relation to the same.

Exclusion of liability

1. Except as specifically set out herein and to the maximum extent permitted by law, all conditions, warranties and representations expressed or implied by law are hereby excluded.
2. The fullest extent permitted by law, we hereby exclude and shall not have any liability to any entrant or prize winner in connection with or arising out of any Competition howsoever caused, including for any costs, expenses, forfeited prizes, damages and other liabilities, provided that nothing herein shall operate so as to limit or exclude our liability for personal injury or death caused by our negligence. For the avoidance of doubt, this paragraph 20.2 shall also apply in respect of any prize provided by a third party provider.
3. In the event that any provision of these General Terms, or any Specific Terms, are held to be illegal, invalid, void or otherwise unenforceable, it shall be severed from the remaining provisions which shall continue in full force and effect.

Law

These General Terms (and any Specific Terms) shall be construed in accordance with and governed by the laws of England and Wales.