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Terms & Conditions

Terms & Conditions

Gift Card Terms & Conditions

  1. The Gift Card is not a cheque guarantee, credit or charge card.
  2. Gift Cards can be activated with a minimum value of £5 or €5 in store and have a maximum value limit of £1000 or €1000. Gift Cards can be topped up in stores to the maximum value limit. Gift Cards purchased online have fixed denominations ranging from £10 to £250. If you want to purchase more than £250 of Gift Cards in a single transaction as a private customer, please visit one of our stores.
  3. Gift Cards are only redeemable for merchandise in House of Fraser stores in the United Kingdom and Ireland and online at www.houseoffraser.co.uk
  4. Gift Cards cannot be used to purchase white goods, large kitchen appliances, Bivolino custom-made shirts and Montgomery made to measure curtains, accessories and fabrics.
  5. Gift Cards cannot be used to purchase Gift Cards, Gift Vouchers or financial services.
  6. Gift Cards cannot be used for mail order purchases.
  7. Gift Cards cannot be exchanged for cash or used as payment on Recognition Card accounts.
  8. No change will be given but the balance may be applied to future purchases.
  9. Temporary Recognition Cards may not be used to activate or top-up a Gift Card.
  10. The Gift Card will expire 24 months from date of last load, e.g. card activation, top-up or refund. At expiry, any remaining balance will be lost.
  11. Gift Cards cannot be returned or refunded, except in accordance with your legal rights.
  12. Please protect this Gift Card and treat it as cash. House of Fraser cannot be held liable for Gift Cards which, once activated, are subsequently lost, stolen or damaged.
  13. If any product purchased with a Gift Card is exchanged or refunded, any money owing will be added to the balance on the Gift Card.
  14. Customers must be present with the Gift Card in order to make purchases in store.
  15. House of Fraser reserves the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
  16. If you have made an online payment with a Gift Card (in whole or in part) and you would like to return your purchase, please note that you will be refunded the amount paid by Gift Card in the form of an eVoucher.
  17. House of Fraser reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the card if, at its discretion, it deems such action necessary (e.g. to change the scope of the Gift Card service, notify of the service's withdrawal or in the event of circumstances beyond its control).
  18. Gift Cards are issued by House of Fraser (Stores) Limited. Registered office: Granite House, 31 Stockwell Street. Glasgow, G1 4RZ. Registered in Scotland No. 10677.

Gift Voucher Terms & Conditions

  1. House of Fraser Sterling Gift Vouchers are redeemable against any merchandise in UK House of Fraser stores and online at www.houseoffraser.co.uk.
  2. House of Fraser Euro Gift Vouchers are redeemable against any merchandise in House of Fraser, Dundrum, Ireland only.
  3. Gift Vouchers cannot be used to purchase white goods, large kitchen appliances, Bivolino custom-made shirts and Montgomery made to measure curtains, accessories and fabrics.
  4. Gift Vouchers cannot be used to purchase Gift Cards, Gift Vouchers or financial services.
  5. Multiple Gift Vouchers may be redeemed in the same transaction up to the value of the goods being purchased.
  6. Gift Vouchers cannot be exchanged for cash or used as payment on Recognition Card accounts.
  7. For purchases in store, where Gift Vouchers offered have a greater value than the goods being purchased, change above £4.99 / €4.99 will be returned as a House of Fraser Gift Card.
  8. Gift Vouchers must be submitted upon redemption in store.
  9. Gift Vouchers will expire on the date marked on the Gift Voucher. Gift Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
  10. Please treat Gift Vouchers as cash in terms of security. Gift vouchers cannot be replaced if lost, stolen or damaged.
  11. Gift Vouchers are void if either the perforated tear-off area or scratch-off panel has been removed.
  12. Gift Vouchers cannot be returned or refunded, except in accordance with your legal rights.
  13. House of Fraser reserves the right to refuse to accept a Gift Voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
  14. Old style House of Fraser Gift Vouchers which display the stag logo are no longer valid and must be replaced with the current design Gift Vouchers. Please visit your local store to arrange replacements.
  15. If you have made an online payment with a Gift Voucher (in whole or in part) and you would like to return your purchase, please note that you will be refunded the amount paid by Gift Voucher in the form of an eVoucher.
  16. House of Fraser reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary.
  17. Gift Vouchers are issued by House of Fraser (Stores) Limited. Registered office: Granite House, 31 Stockwell Street. Glasgow, G1 4RZ. Registered in Scotland No. 10677.

Gift Cards For Business Terms & Conditions

  1. In these terms and conditions, 'Us'/'We'/'Our' shall mean House of Fraser (Stores) Limited, 'Client' shall mean the company or other corporate body that has made an order for House of Fraser Gift Cards and/or Vouchers ('Gift Cards and Vouchers', 'Gift Cards' or 'Vouchers') and 'Account Client' shall mean the company or other corporate body that has made an order for Gift Cards and Vouchers by way of Our credit arrangement with them ('Credit Account').
  2. These conditions apply to any order for Gift Cards and Vouchers made by a Client/Account Client to the exclusion of any other terms and conditions that may be issued by Us.
  3. Clients may either make one-off orders or, subject to Our approval, become an Account Client by opening a Credit Account. We provide discounts to both Clients and Account Clients.
  4. To qualify for a Credit Account the Client's first three orders must be accompanied by payment (via BACS, CHAPS, Company Cheque or Credit Card) and the Client must receive approval from Us by completing a credit account application. If approved, the Client shall be henceforth known as an Account Client and may order Gift Cards and Vouchers on their Credit Account (up to the credit limit imposed).
  5. Clients who do not wish to open a Credit Account must ensure that We receive payment (via Bacs, Chaps, Company Cheque or Credit Card) at the same time as their order. Such payment must be cleared before the order/s will be processed by Us.
  6. Clients/Account Clients must submit orders by calling 0844 561 1010. Account Clients may also submit orders by way of fax on 0844 561 1020 or email at:HoFforBusiness@hof.co.uk
  7. Orders placed by Account Clients will be despatched upon acceptance of their order by Us (subject to their credit limit). Orders placed by Clients (or those awaiting account approval as per condition four) will be despatched upon acceptance of the order by Us and receipt of cleared payment. Gift Cards and Vouchers are not supplied on a sale or return basis. Clients/Account Clients shall not have any right to cancel an order once accepted by Us.
  8. Credit Accounts must be paid within 30 days from date of invoice. Orders made by Account Clients who have outstanding invoices awaiting payment in full will not be processed. Late payment of invoices will result in the Account Client forfeiting any discount to be applied to their orders and an interest rate of 4% above HSBC plc base rate being levied gross on all invoices outstanding at that time. We will further suspend the Credit Account until payment has been received in full.
  9. The tiered corporate discount available to Clients and Account Clients is a cumulative total of all orders placed within Our financial year and is non-retrospective. Discount on a single order will be calculated at the full rate for the value ordered and take into account the total value ordered year to date. Discount volume breaks are applied at the same levels for Euro orders.
  10. Discount can be deducted from the total invoiced by Us, be given as additional vouchers or added to the total value loaded on to Gift Cards.
  11. Gift Cards and Vouchers may not be exchanged for cash.
  12. Gift Cards and Vouchers are despatched by secure delivery. Gift Card orders that require activation after receipt may alternatively be despatched by recorded or standard delivery. Secure delivery despatches occur on the next working day subject to the order being received by 11.00am.
  13. We cannot be held accountable for orders that are delayed or undelivered by the secure delivery service provider but will endeavour to track any orders that have not been received within the agreed delivery timeframe.
  14. We take no responsibility for lost, stolen or damaged Gift Cards or Vouchers, although this should be reported to Us as soon as possible. Any discrepancy between the quantity ordered and the quantity delivered must be reported to Us within 24 hours of receipt.
  15. Gift Cards or Vouchers purchased from Us may not be sold on to a third party at discounted rates unless prior agreement has been confirmed in writing between Us and the Client/Approved Client.
  16. Where redeemed Vouchers have a greater value than the goods being purchased, change above £4.99 or €4.99 will be returned in Gift Cards. No change will be given on Gift Card purchases but the balance may be applied to future Gift Card purchases.
  17. The Client/Account Client may not use any product image, corporate title, designation, service mark, trade mark or any other trading name or style of House of Fraser (‘House of Fraser IP’) without having first obtained Our consent in writing.
  18. Where We have given consent to the Client/Account Client to use House of Fraser IP, any promotional material intended for use by the Client/Account Client must be approved by Us before going to print. The Client/Account Client may not despatch Gift Cards and Vouchers if we have not given prior approval to the Client’s/Account Client’s artwork.
  19. We may withdraw any consent or approval at any time by notifying you of such withdrawal.
  20. All Gift Cards and Vouchers remain our property until they have been paid for in full. Where the Client/Account Client is in possession of Gift Cards or Vouchers, the Client/Account Client may in the ordinary course of its business sell the Gift Cards or Vouchers and acknowledges that it is under a common law duty to us to hold the proceeds of any such sale on trust for us. We reserve the right to repossess and resell any of the Gift Cards or Vouchers in which we have retained title.
  21. No sale or return policy is available on Gift Cards and Vouchers sold.
  22. VAT is accounted for by Us on redemption of Gift Cards and Vouchers by the recipient unless you are a member of the Tour Operators Margin Scheme, in which case the VAT will be separately identifiable on the invoice. Please contact your local VAT office, the HM Revenue & Customs website (www.hmrc.gov.uk) or the Revenue Commissioners website (www.revenue.ie) for further details.
  23. Gift Cards and Vouchers carry their own Terms and Conditions of usage and may be viewed here.
  24. Gift Cards will expire 24 months from date of last load e.g. card activation, top-up or refund. Vouchers issued by Us have a 24 month expiry date printed on the reverse of the Voucher. Where Gift Cards and Vouchers have been issued by Us to a third party issuer, and they have subsequently expired before onward issue, We take no responsibility for the replacement of expired Gift Cards or Vouchers.
  25. Old House of Fraser Vouchers which display the stag logo are no longer valid and must be replaced with the current design of Gift Vouchers. Where old House of Fraser Vouchers have been previously purchased from us they must be returned by the Client/Account Client and replacements will be issued. Please contact 0844 561 1010 for more details.
  26. Clients who successfully place an order for Gift Cards and Vouchers consent to promotional emails being sent by us in line with our Privacy Policy. Clients who no longer wish to receive promotional emails can remove their email from our address list by using the 'unsubscribe' links at the bottom of the promotional emails we send Clients or by emailing HoFforBusiness@hof.co.uk with ‘Unsubscribe’ in the subject line.
  27. In the event that: - the Client/Account Client makes any voluntary arrangement with its creditors or becomes subject to an administrative order or (being an individual or firm) goes into liquidation (other than for the purposes of amalgamation or reconstruction) or suffers a petition for winding up to be issued against it or the equivalent occurs under any jurisdiction order; or - an encumbrancer takes possession of, or a receiver or an administrative receiver is appointed over the property of the Client/Account Client; or - the Client/Account Client suspends any payments hereunder or ceases or threatens to cease to carry on business; or - the Client/Account Client is in breach of any of these terms and conditions, then without prejudice to any other right or remedies available to Us, We shall be entitled forthwith to cancel the order/s or suspend any further deliveries under the contract without any liability to Us.
  28. We reserve the right to alter any of the above terms and conditions upon giving reasonable notice to the Client/Account Client. Such alteration shall not affect any orders placed before such change.
  29. The construction, validity and performance of these conditions shall be governed by English Law.

eGift Card Terms & Conditions

  1. The eGift Card is not a cheque guarantee, credit or charge card.
  2. eGift Cards can be topped up in stores to the maximum value limit. eGift Cards purchased online have fixed denominations ranging from £10 to £250.
  3. eGift Cards are only redeemable for merchandise in House of Fraser stores in the United Kingdom and Ireland and online at www.houseoffraser.co.uk
  4. eGift Cards cannot be used to purchase white goods, large kitchen appliances and Montgomery made to measure curtains, accessories and fabrics.
  5. eGift Cards cannot be used to purchase Gift Cards, Gift Vouchers or financial services.
  6. eGift Cards cannot be used for mail order purchases.
  7. eGift Cards cannot be exchanged for cash or used as payment on Recognition Card accounts.
  8. No change will be given but the balance may be applied to future purchases.
  9. Temporary Recognition Cards may not be used to activate or top-up a eGift Card.
  10. The eGift Card will expire 24 months from date of last load, e.g. card activation, top-up or refund. At expiry, any remaining balance will be lost.
  11. eGift Cards cannot be returned or refunded, except in accordance with your legal rights.
  12. Please protect this eGift Card and treat it as cash. House of Fraser cannot be held liable for eGift Cards which, once activated, are subsequently lost, stolen or damaged.
  13. If any product purchased with a eGift Card is exchanged or refunded, any money owing will be added to the balance on a Gift Card.
  14. Customers must be present with the eGift Card in order to make purchases in store.
  15. House of Fraser reserves the right to refuse to accept an eGift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
  16. If you have made an online payment with an eGift Card (in whole or in part) and you would like to return your purchase, please note that you will be refunded the amount paid by Gift Card in the form of an eVoucher.
  17. House of Fraser reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the card if, at its discretion, it deems such action necessary (e.g. to change the scope of the eGift Card service, notify of the service's withdrawal or in the event of circumstances beyond its control).
  18. eGift Cards are issued by Jordan Media Ltd, PO Box 329, Tunbridge Wells, Kent, TN2 9DN