Customer Services Shopping Online How to Order Buying Guides Payment Options Pricing & Availability Tracking Your Order Staying Safe Online Keeping in Touch Collection & Delivery Collection & Delivery Options Items Requiring Special Delivery Problem with a Delivery? International International Delivery International Returns & Refunds Returns & Refunds Online Returns & Refund Policy Return to a House of Fraser Store Return by Post or Courier Return by Collect+ Returning Goods Purchased via Paypal Returning Specific Products Cancelling Your Order Legal Terms & Conditions of Sale Terms & Conditions of Our Website Competition Terms & Conditions Furniture Terms & Conditions Reviews Gift Voucher Terms & Conditions Join the Customer Panel Contact Us Shopping Online - Tracking Your Order You will find the tracking number for your parcel on the despatch email sent to you by the courier company due to deliver it. You can use this number to track your parcel directly with the courier. Alternatively, if you have created an account, you will be able to check the status of your order in the 'MY ORDERS' section. If you have any queries, please contact our customer services team by using the Contact Us Form or calling 0845 602 1073 Tracking for Gift Cards & Vouchers Email firstname.lastname@example.org or telephone 0870 608 3531 if you have not received your order within two working days.