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Customer Services

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Shopping Online - Tracking Your Order

You will find the tracking number for your parcel on the despatch email sent to you by the courier company due to deliver it. You can use this number to track your parcel directly with the courier.

Alternatively, if you have created an account, you will be able to check the status of your order in the 'MY ORDERS' section.

If you have any queries, please contact our customer services team by using the Contact Us Form or calling 0345 602 1073


Tracking for Gift Cards & Vouchers

Email houseoffraser@voucherexpress.co.uk or telephone 0370 608 3531 if you have not received your order within two working days.