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Legal - Terms & Conditions of Our Website

About These Terms and Conditions

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Welcome to the House of Fraser website. This website is owned by House of Fraser (Stores) Limited, a company registered in Scotland with company number SC010677 whose registered office is at Granite House, 31 Stockwell Street, Glasgow G1 4RZ. Our VAT number is 259976879. We use the terms “we”, “our” and “us” throughout our terms and conditions and our customer service pages to refer to House of Fraser (Stores) Limited.

Website Privacy Policy

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Our Privacy Policy can be found here . Our privacy policy supplements these terms and conditions and by using our website, you will be deemed to have read and accepted our privacy policy.

Content Access/Copyright

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We have links to other websites that are owned and operated by affiliate companies. Unless otherwise noted, the design and content featured on our website are all intellectual property that is owned, controlled or licensed by us. The website is intended solely for your personal non-commercial use. Any use of our website and its content for purposes other than personal non-commercial use is prohibited without our prior written permission. Any person is authorised to view, copy, print and distribute content on our website subject to the following conditions: the page is used only for information and non-commercial purposes; and that any copies of, or extracts from, the website must include this copyright notice.

You may not systematically extract and/or utilise parts of the content of our website. In particular, you may not utilise any data mining, robots or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any parts of this website without our prior written permission. You may not create and/or publish your own database that features content on this website (e.g. our prices and product listings) without our prior written permission.

You are granted a limited and non-exclusive right to create a hyperlink to the homepage of houseoffraser.co.uk as long as the link does not portray us, our affiliates or our/their products or services in a false, misleading, derogatory or otherwise offensive matter.

You may not use any of our logos or other proprietary graphic or trademark as part of the hyperlink without our prior written permission.

Please be aware that each of the various trademarks, product names, company names and corporate identities represented on our website are the property of the individual companies, used by us with their permission, and are not to be reproduced or used without the express permission of its owner.

Your Account

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If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.

Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.

We reserve the right to refuse access to our website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Website Errors

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We endeavour to present the most recent, most accurate and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional, and we apologise if erroneous information is reflected in price or availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Website Access

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Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of our website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our website. In effect, you agree that your access is undertaken at your own risk, and it is your responsibility to ensure that you have the right equipment and software to safely access our website. We shall not be liable for damages or losses of any kind that you may incur from your use of or inability to access our website.

Website Changes

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Our goal is to keep our website fresh and exciting. We create timely editorial to replace content that becomes out-dated or out-of-season and move and expand portions of the site. We cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.

Product Display

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We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our site, may greatly affect the colours you actually see on the screen. We cannot be held responsible for any limitations of the equipment you use to view our site and cannot guarantee that your equipment's display of any colour, texture, or detail of merchandise will be accurate/the same as the actual product.

Product Availability

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Many (but not all) of our items are also available in our stores in limited quantities and because of their limited availability, stock may not be replenished. Please note that not all stock will be available in all of our stores, and we recommend that you telephone the relevant store to check availability of the product before making a visit.

Third Party Links

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To provide a greater range of goods, we may provide links to other websites or resources for you to access if you so wish. You acknowledge and agree that, as you have chosen to click on the link, we are not liable in respect of your use of these websites and resources.

VAT

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All prices shown include the applicable VAT rate. If your order is delivered outside the EEC, VAT will not be charged.