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Contact Us

Please use this form to provide us with as much information as possible so that we can answer your query and resolve any issues you might have, quickly and effectively.

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You can find your order number on your order confirmation email, your delivery note or by viewing your Order History in My Account.

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Other ways to contact us


Call Us

Phone: 0345 602 1073

Monday to Friday, 8am - 10pm
Saturday & Sunday, 9am - 10pm

Opening hours during our Brand Event

Customer Services: 8am until Midnight
Stores: 7am until late.
Check your nearest store for more information.


Visit us

Call in at one of our 59 stores.

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Write to us

If you would prefer to write to us, please address your letter to:

House of Fraser House of Fraser Customer Services
Granite House,
31 Stockwell Street,
Glasgow
G1 4RZ
United Kingdom


Our Company Details

Company number: SC010677
VAT number: 259976879