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Contact Us

Do you have a Question? Chat to us

Our web chat service is easy, convenient, fast and still means you get to speak to one of our knowledgable customer services team. Click on the icon to get started.

If you can't find the answer you're looking for using our web chat service, have a look at our comprehensive help section, get in touch using the form below or call us on 0345 602 1073.

Please use this form to provide us with as much information as possible so that we can answer your query and resolve any issues you might have, quickly and effectively.

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You can find your order number on your order confirmation email, your delivery note or by viewing your Order History in My Account.

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Other ways to contact us

Call Us

Phone: 0345 602 1073

Monday to Friday, 8am - Midnight
Saturday & Sunday, 9am - Midnight

Opening hours during our Black Friday Event

Customer Services: 8am until Midnight
Stores: 7am until late.
Check your nearest store for more information.

Visit us

Call in at one of our 61 stores.

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Write to us

If you would prefer to write to us, please address your letter to:

House of Fraser House of Fraser Customer Services
Granite House,
31 Stockwell Street,
G1 4RZ
United Kingdom

Our Company Details

Company number: SC010677
VAT number: 259976879