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Security policy


Security policy

House of Fraser has a secure website. Every time you enter an area of the site that contains or requires you to enter sensitive information such as credit card details, an icon at the bottom of your browser window will appear that resembles a closed padlock or an unbroken key. We use Internet standard SSL encryption technology to scramble your sensitive data when you transmit it to us. All collected information is stored on our secure systems, and credit card numbers are wiped from our computer database following payment and dispatch of your order.

Security checks

As part of our policy to protect against the fraudulent use of credit cards, we conduct security checks on all our orders. These can take various forms and may involve contacting you by telephone before we process your order. House of Fraser also retains the service of various credit rating and fraud prevention companies, and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards. We may also disclose information about you to the extent that we are required to do so by law (for example, if requested to do so by the police or other Government authority investigating an illegal act).