Buy & Collect - FREE (7 days a week)
Order before 8pm for collection instore from 12noon the NEXT DAY or on a day of your choice
(For Belfast and Dundrum please allow up to 72hrs for delivery. Our City and Cirencester stores are closed on Sunday.)

Standard - £3 (Monday to Friday)
FREE on orders of £50 or more. Delivery within 3 - 5 working days.

Next Day - £6 (Monday to Saturday)
Order before 7pm for delivery the NEXT DAY

Evening - £6 (Monday to Friday 6-10pm, Saturday and Sunday 2-6pm)
Selected postcodes only. Order before 7pm for delivery the following evening

Nominated Day - £6 (Monday to Saturday)

Same Day - £6 (Monday to Friday)
Selected postcodes only. Order by 12noon for delivery between 6-9pm.

Ireland - £3
FREE on orders of £50 or more*. Delivery within 3 - 5 working days.

International - £6-£20
To over 120 countries, within 3 - 10 working days.

Find out more about delivery and charges

We hope you will love your new things but if you don’t, you are welcome to return your items free of charge. Here’s how to do it:

To a Store
Bring your items and proof of purchase into store within 14 days from the day your parcel arrives, for a full refund via the original payment method. Or within 28 days, when you can either exchange your items or take a Gift Card to the value of your items.

By Post
Please send your return by post or courier within 14 days from the day your parcel arrives for a full refund via the original payment method. Or within 28 days, when we will refund you with an eVoucher to the value of your items.

Paypal Refunds
You will need to return your goods by post, if PayPal was your original payment method and you would like the refund back to your account. If you make your return to a store, we will only able to give you a House of Fraser gift card to the same value.

International Returns

Please note: if you return your purchase to us from outside of the UK, it will be at your own risk. We cannot accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.

See the full refund policy