We have multiple ways for you to contact us…
How can we help?
Sorry all our webchat agents are busy at the moment, please use one of the alternative contact methods below
Drop us a facebook message
Our social team can help with your query, simply click to send us a message
Write to Us
Require a replacement e-receipt?
If you need to return an item, you’ll need the e-receipt for your order which would have been emailed to you.
If you need a replacement e-receipt, the quickest way to request a new e-receipt is to send us your order number using one of the following links:
If you cannot use the link above, please send an email with your order number as the subject line to firstname.lastname@example.org
Please don’t send personal information in your email, emails containing personal information will be deleted.
Only e-receipt requests will be processed via this mailbox, any other correspondence will be deleted, please use the contact methods above for all other queries/requests.
For more information on how to return an item, visit the Returns & Refunds page.
House of Fraser Returns
Park Farm Industrial Estate
Have a complaint?
Alternatively, if you have a complaint about any goods or service you purchased online, and have exhausted our complaints procedure the Online Dispute Resolution can be accessed by following this link: www.ec.europa.eu/consumers/odr/.