How can we help?


Write to Us

House of Fraser Customer Services
3/1 Granite House
31 Stockwell Street
Glasgow
G1 4RZ

Require a replacement e-receipt?

If you need to return an item, you’ll need the e-receipt for your order which would have been emailed to you.

If you need a replacement e-receipt, the quickest way to request a new e-receipt is to send us your order number using one of the following links:

If you cannot use the link above, please send an email with your order number as the subject line to deliverynote@hof.co.uk

Please don’t send personal information in your email, emails containing personal information will be deleted.

Only e-receipt requests will be processed via this mailbox, any other correspondence will be deleted, please use the contact methods above for all other queries/requests.

For more information on how to return an item, visit the Returns & Refunds page.


Return Address

House of Fraser Returns
Shaw Close
Park Farm Industrial Estate
Wellingborough
NN8 6BN

Have a complaint?

If you have a complaint you can raise this via any of the contact methods on this page, alternatively for independent advice on getting your complaint with us solved, visit Resolver

Alternatively, if you have a complaint about any goods or service you purchased online, and have exhausted our complaints procedure the Online Dispute Resolution can be accessed by following this link: www.ec.europa.eu/consumers/odr/.