eVouchers are only redeemable against any merchandise online at www.houseoffraser.co.uk.

eVouchers are issued by us when:

  • you have paid for goods using a House of Fraser Gift Voucher, an eVoucher in full or partial payment of an order; or
  • you have been issued it by our customer services team as recompense for an error we have made or for a returned item.

Where vouchers have been used as tender for an online order (whether in whole or in part), any item that is returned within that order will be refunded first in eVouchers to the same value that was originally spent in vouchers. Any remaining balance will then be refunded to the payment card (if used).

eVouchers cannot be used to purchase Gift Cards, Gift Vouchers or financial services.

Multiple eVouchers may be redeemed in the same transaction up to the value of the goods being purchased.

If you intend to enter an eVoucher code against an order but then fail to do so, we cannot apply it retrospectively for you.

Please treat eVouchers as cash in terms of security. eVouchers cannot be replaced if lost, stolen or damaged. eVouchers cannot be returned or refunded, except in accordance with your legal rights.

House of Fraser reserves the right to refuse to accept an eVoucher that it deems to have been tampered with, duplicated, damaged or that otherwise is suspected to be affected by fraud.

We reserve the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at our discretion, we deem such action necessary.

Fraud

As part of our policy to protect against the fraudulent use of credit cards, we conduct security checks on all of our orders. Where vouchers have been used as part tender for an order and the credit / debit card used in conjunction fails fraud checking, the redeemed value against that voucher will not be reversed.