Leather products are made from quality natural leather, and therefore, each product will have its own unique characteristics. Anilines, in particular, will bear traces of the animal’s life such as scars, growth lines and will vary in shade and colour across the hide. These are not faults and simply add to the individuality of the furniture. There are many different types of leather.
All wooden furniture, whether solid or veneered can naturally vary in grain and colour. Solid wood, in particular, will bear the hallmarks of tree growth and may display knots, unevenness across the timbers on distressed finishes and minor surface irregularities. These are natural inherent characteristics and should not be a cause for concern.
All quality beds need time to settle in and the mattress may require turning periodically. Some settlement can be expected and this is normal and no reason for concern. Pocket sprung mattress can appear slightly shorter in size when new; However, after a few weeks of use, they will spread to their full size.
Please ensure that you choose the correct type of upholstery fabric and/or filling for your lifestyle and check that the performance rating matches its intended use and location. Many upholstery fillings require daily maintenance in order to keep your furniture looking at its best. Please check if this applies to your intended purchase before ordering.
Proper care and maintenance will prolong the life of your furniture.
If you have any enquiries about any of the above details, please contact our Customer Services before placing your order.
We charge £30 for furniture delivery but offer it free when you spend £1,500 or more. Please check the product page for more specific information.
When We Deliver
An offer of delivery will be made within seven days of you placing your order (which includes Saturdays and Sundays as a standard service).
The initial offer of delivery will be for a specific day, dependent on the delivery address. The delivery company will contact you the day before delivery with a two-hour delivery window. If the delivery date is unsuitable, then you can agree an alternative day with the delivery company.
Places We Do Not Deliver To
Delivery is only available to the UK and Ireland. This does not include delivery to the Channel Islands, Isle of Man, the Scilly Isles, and the Scottish Highlands and Islands.
If you cannot accommodate delivery of your furniture within 21 working days of the notified date of delivery, the delivery company will store the goods. However, this will incur a storage charge payable directly to the delivery company. They will advise you of the charge, which will vary dependent on the number of days and type and size of the furniture being stored.
No-One Home Charges
If there is no-one available to accept the delivery on the day agreed with the delivery company, a £45 charge will be payable directly to the delivery company in order that a redelivery may be attempted and they will contact you to arrange an alternative date. If the alternative date is not within 21 working days of the original date of delivery, the delivery company will store the goods. However, this will also incur a storage charge payable directly to the delivery company. They will advise you of the charge, which will vary dependent on number of days and type and size of the furniture being stored.
Changing Your Delivery Date
If you are unable to accommodate the delivery, you must inform us at least 48 hours in advance of the delivery date to arrange another date at no extra charge. However, if the alternative date is not within 21 working days of the original date of delivery, the delivery company will store the goods. This will incur a storage charge payable directly to the delivery company. They will advise you of the charge, which will vary dependent on number of days and type and size of the furniture being stored.
Assembly & Size
All products are usually delivered to the room of your choice and will be assembled by us, unless otherwise stated. You are required to ensure that the product will fit your property and can be easily transported. We include product weights and dimensions on our website and if you are unsure about anything, you must call us before placing your order.
Inspecting your Furniture
Upon delivery the crew will ask you to inspect the packaging for any sign of damage. Please take time to ensure that everything is in order. Once the product has been assembled (if applicable), you will be asked to inspect the item for any sign of damage and then sign a customer satisfaction note. Please take the time to fill in as much detail as possible. All wrapping will be removed after your final inspection. Should you prefer to not have the goods unpacked and assembled (if applicable), the delivery team will unwrap the goods for inspection and then re-cover the product using the original packaging.
Our returns and refunds policy does not apply to furniture orders made on our website. You may only return furniture orders by cancelling your contract with us. Get in touch with us here. Please check the product page for more specific information.
This does not affect your statutory rights in respect of faulty or damaged furniture.
In the event of a dispute that we are unable to resolve, we recommend that you contact the Furniture Ombudsman as they offer an independent dispute resolution service.