On 10th August 2018 Sports Direct acquired the business and assets of House of Fraser. As a result of this transaction Sports Direct had no liability to any customers in possession of gift cards and vouchers with an active balance issued prior to that date. Customers of the old House of Fraser business that went into administration (with a gift card issued prior to the subsequent acquisition of the business and assets by Sports Direct) who have any queries - should contact the administrators Ernst & Young email@example.com
However, purely as a gesture of goodwill, Sports Direct voluntarily accepted customer requests for replacement that were received by post (enclosing the items) during the period between 10th August 2018 until 31st October 2018.
That window to request a voluntary replacement has now closed and we are no longer able to offer a replacement.