We hope you will love your new things but if you don’t, you are welcome to return your items free of charge. Here’s how to do it:
To a Store Bring your items and proof of purchase into store within 28 days from the day your parcel arrives, for a full refund via the original payment method.
By Post Please send your return by post or courier within 28 days from the day your parcel arrives for a full refund via the original payment method.
Paypal Refunds You will need to return your goods by post, if PayPal was your original payment method and you would like the refund back to your account. If you make your return to a store, we will only able to give you a House of Fraser gift card to the same value. You'll still have 28 days to return.