At House of Fraser sustainability means being a Responsible Retailer. This is integrated as a core value in our business. The aim of our Responsible Retailer programme is to manage our environmental footprint, responsibly source and support the communities we engage with while maintaining sustainable growth.

Under this aim, there are three pillars of action - PEOPLE, PLANET & COMMUNITY.


At House of Fraser, we take our responsibilities as a retailer seriously, and we have a Head of Sustainability to make sure we keep moving in a greener and more ethical direction. In her debut column, Dr Dorothy Maxwell shares her first steps towards our environmentally friendly future...

Read Dorothy's column


  • Responsible sourcing of products across the supply chain working with our suppliers for house brands, concessions, own bought brands and service partners
  • Employee engagement in sustainability such as low carbon travel or volunteering
  • Customer engagement on sustainable products and packaging


Environmental management of our footprint across the whole business – stores, offices, products and their supply chains. Our environmental management focuses on;

  • Reducing our contribution to climate change by reducing our energy consumption and greenhouse gas emissions
  • Preventing and reducing consumption of resources, water and waste generation
  • Protecting biodiversity. For example, we are corporate partners with The Wildlife Trust (BCN) who manage the Nene Wetlands nature reserve adjacent to our Rushden Lakes store in Northamptonshire. All our store employees are trained by The Wildlife Trust and we run joint activities to raise awareness and engagement on the local wildlife. See more on our Rushden Lakes green flagship store and Wildlife Trust partnership here


Giving back through charitable activities supporting the local communities in which we operate. Our House of Fraser Foundation enables us to grow our charitable activities.


To support and scale our activities we are members of the following leading initiatives:

Sustainability Leadership Committee
To ensure sustainability is prioritised in decision making, it comes under the board responsibility of the Executive Director, Retail and has business KPIs. Our Director of Sustainability reports to the Chief People Officer and manages the Responsible Retailer programme with support from the Responsible Sourcing and Foundation Managers, business leads on waste, energy and Champions across all stores, offices and distribution centres.
Meet the Team
Downloadable Documents

Sustainability Policy


Responsible Sourcing and Modern Slavery Act Statement


Responsible Sourcing Code of Conduct for Suppliers